Retail Regional DirectorResidency Requirement:Candidates must reside within the assigned regional footprint, which includes the Martinsville/Henry County, Danville/Pittsylvania County, South Boston/Halifax County, Southside Virginia (Chase City and Clarksville), Southwest Virginia (Hillsville, Galax, Independence, Stuart, and Floyd), and North Carolina (Mount Airy, Eden, Reidsville, Greensboro, Roxboro, Henderson, Louisburg, and Raleigh) markets.
The Regional Director will provide leadership and oversight across multiple branch locations within these markets. Regular travel throughout the region is required.
Salary Range: $123,280 - $214,480 annually
SUMMARY:The Retail Regional Director operates an assigned region with accountability for strategic growth, financial performance, leadership development, customer outcomes, and sustained execution. The position develops and owns the Regional Growth Strategy in alignment with enterprise goals and oversees talent and resource initiatives and decisions in the market. The Retail Regional Director also leads assigned retail projects and initiatives providing forward-looking insight that helps shape enterprise retail decisions.
ESSENTIAL JOB FUNCTIONS:- Develop, own, and execute a comprehensive Regional Growth Strategy aligned with enterprise goals
- Establish annual priorities, market-specific opportunities, performance expectations, and coordinated execution across assigned markets
- Lead, coach, evaluate, and develop Retail Market Managers, establish clear expectations, and hold leaders accountable for results and behaviors
- Operate the region to achieve growth and financial performance goals
- Ensure Quarterly Market Growth Plans in the Region optimize market opportunity, align with the Regional Growth Strategy, include measurable priorities, and drive disciplined execution and follow through
- Develop and execute the regional talent strategy, with primary accountability for Market Manager performance, readiness, retention, succession, and leadership continuity across the region
- Ensure Quarterly Market Talent Plans establish accountability for Market and Branch leadership development, performance management, succession depth, staffing health, and the strength of their Branch Manager pipelines.
- Develop and own the regional operating and staffing budget. Make disciplined financial and investment decisions within the approved budget, monitor forecasts and performance, and take independent action to address risks and emerging opportunities.
- Lead regional workforce and resource management plans. Allocate and reallocate approved staffing positions, expense dollars, and other resources among markets.
- Lead assigned projects, initiatives, and activities with precision and collaboration. Align stakeholders, remove barriers, deliver sustainable results, and ensure Market Managers embed changes in market execution.
- Use financial, customer, workforce, competitive, market, and operational information to anticipate future needs and make strategic regional decisions. Represent the regional perspective in retail planning and provide clear insights and recommendations on enterprise opportunities, risks, customer needs, and execution barriers.
- Build strong partnerships across Retail Banking, Commercial and Business Banking, Mortgage, Cash Management, Credit, Bank Operations, Human Resources, Finance, Marketing, Technology, Facilities, and other functions to advance strategic outcomes and achieve goals.
- Lead the regional elements of the Retail Cadence and ensure Market Managers effectively use cadence activities to grow talent and achieve strategic and financial performance goals.
- Oversee operational, security, customer experience, and risk management in the region.
- Recruit, onboard, develop, and mentor high-performing Market Managers.
- Present regional performance, financial outlook, talent strength, strategic opportunities, project progress, and recommendations to Senior and Executive Leadership.
- Perform other duties and responsibilities as assigned to meet customer, regional, and business needs.
JOB REQUIREMENTS:- High school diploma or equivalent required
- Prior leadership experience required, including managing managers or managing a multi-location operation
- Demonstrated success leading growth, financial performance, staffing, talent development, organizational change, and complex strategic initiatives required
- Demonstrated experience owning financial results, managing budgets, and making staffing, investment, and resource-allocation decisions across multiple locations or markets required
- Demonstrated experience leading cross-functional projects, influencing senior stakeholders, and delivering results through leaders outside a direct reporting relationship required
KNOWLEDGE/SKILLS REQUIRED:- Advanced leadership skills
- Advanced analytical skills
- Advanced problem-solving skills
- Advanced knowledge of retail deposit products, consumer and small business lending, digital solutions
- Advanced knowledge of branch operations, customer experience practices, and internal partner capabilities
- Advanced knowledge of regulatory requirements, internal controls, fraud prevention, security, and operational risk management
- Advanced verbal and written communication skills
- Advanced presentation skills
- Advanced negotiation skills
- Advanced relationship building skills
- Advanced collaboration skills
- Intermediate executive presence
- Intermediate strategic planning skills
- Intermediate strategic execution skills
- Intermediate business acumen
- Intermediate financial acumen
- Intermediate project management skills
- Intermediate change management skills
- Intermediate proficiency with Microsoft Office
- Intermediate risk management skills
- Basic knowledge of talent management best practices
- Basic financial analysis skills
- Basic proficiency with bank's core operating, lending, and customer relationship systems
PHYSICAL AND MENTAL QUALIFICATIONS:- Standing, walking, bending and stooping required
- Must be able to sit at a desk for long periods of time and use a computer
- Must be able to occasionally move or lift up to 10 pounds
- May be asked to work supplemental hours periodically
- Frequent travel required during and after business hours including occasional overnight travel
Benefits: Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.
