Retail Operations Manager, North America

Supporting the Global Head of Retail Operations in strategically and proactively implementing operations, communications and administration for the retail business. Administrating the compliance and development of new business initiatives from concept through to evaluation, embracing digital platforms and future proofing the global business. Giving our store teams the best experience to deliver impeccable customer experience and support the brand to achieve our goals. WHAT WILL I BE DOING? Operational Excellence & Strategy • Oversee daily retail operations to ensure seamless workflows across all stores and digital channels. • Implement and support all operational needs for 40 mainline stores, 30 concession stores, alongside retail operations coordinator. • Design and implement processes that optimize performance, reduce costs, and elevate the customer experience. • Analyze performance metrics to identify efficiency gains and reduce operational workloads for store teams. • Lead end-to-year project lifecycles for new store openings, relocations, and refurbishments in line with brand strategy. • Partner with facilities teams to ensure swift resolution of maintenance issues and physical store standards. • Oversee the implementation and maintenance of retail technology, including POS systems and inventory tracking. Team Leadership & Communication • Lead and develop a high-performing retail operations team, fostering growth and professional excellence. • Set the agenda for retail training programs focused on policy adherence and sales growth. • Develop internal communication strategies using the company Intranet and G-Suite to align global teams with company goals. • Act as the primary liaison between head offices and store teams to ensure consistent messaging. • Collaborate with global counterparts in North America, Asia, and People & Culture to maintain a unified brand experience. Customer Experience & Brand Alignment • Utilize customer feedback and behavioral trends to refine in-store service delivery and complaint resolution. • Launch targeted loyalty programs and engagement initiatives to drive customer satisfaction. • Coordinate with Visual Merchandising to execute seasonal campaigns, promotions, and brand events. • Provide stores with the necessary tools and training to maintain 100% adherence to visual brand guidelines. Budget Oversight • Manage retail operations budgets and resource allocation to maximize store-level profitability. • Track and report on retail expenses, sales forecasts, and inventory turnover for senior leadership. • Collaborate with procurement and ESG teams to optimize the supply chain and reduce operational waste. • Deliver data-driven insights to the Global Head of Retail to address performance challenges and opportunities. Compliance & Risk Management • Lead crisis management efforts and ensure rigorous compliance with health, safety, and regulatory guidelines. WHAT SKILLS DO I NEED FOR THE ROLE? • Talent - Creating high performing, energized and engaged teams within retail Operations • Leadership- Strategic, Inspirational, Innovative with a proactive style • Innovative Thinking - Strategic and proactive with highly operational thought process and end result in mind • Forward thinking - in planning, moving digital, becoming global and future proofing the business • Project Management - Ability to manage and roll out Global projects from conception, implementation to evaluation stage • Partnerships - Develop strong working partnerships with other departments to increase effectiveness and efficiency, able to manage these partnerships laterally and upwards where required, utilising negotiation and influencing skills • Solution driven - Implements solutions to improve operations in stores to support the Brand Strategy which lead to long term excellence with a view to roll out globally • Results focused - Driven to deliver the best brand experience in all channels. EXPERIENCE: • Minimum of 5 years relevant experience in retail operations, experience in fashion retail preferred • Retail operations background, with in-store experience preferred • Proficiency in company internal communications platforms • Strong knowledge of POS systems and inventory management • Strong ability to use Excel/Google Sheets to analyze KPIs and operational efficiency metrics. This is a full time salaried position available at a rate of: $100,000.00 - $105,000.00 USD/yearly About the location Our North America region is made up of 71 retail locations across the U.S. and Canada, with our flagship store in New York City. We are primarily based out of our Los Angeles studios, bringing our brand's iconic aesthetic to West Hollywood, CA. Benefits Health and wellbeing benefits AllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health & Wellbeing Benefits. Eligible employees may also choose to enroll family members, including a legal spouse/ registered domestic partner. Health & Wellbeing Benefits Plan include: • Medical, Dental, Vision, and • Flexible Spending Accounts (FSA) & Dependent Care Accounts • Commuter & Parking Saving Accounts • 401(k) Enrollment - Traditional 401(k)/Roth 401(k) with matching • Paid Time Off & Sick Leave • Enhance Paid Parental Benefits • Voluntary Additional Life & Disability Coverage for Spouse and Child(ren) • Basic Life and Disability • Short/Long-Term Disability • Employee Assistance Programs • Personal Clothing Discount Note: Availability of the benefits are based on location & employment type and may have certain eligibility requirements. AllSaints reserves the right to amend or withdraw these benefits at any time.