Responsible for retail operations within the store location to provide the highest level of customer satisfaction. Provide leadership in evaluating, allocating, and managing human, physical, and financial resources. Optimize the profitable growth of the business, the personal growth of employees, and the satisfaction of customers for retail operations within the store location.
- Executes the business plan and achieves financial performance, including sales, capital assets, budgets, and cost control, according to established goals for retail operations within the location.
- Fosters an engaged work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
- Assists with the hiring, development, and training of parts and support personnel and completes the performance and salary reviews of those employees.
- Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues.
- Contributes to the Parts Central Call Center.
- Ensures that appropriate communication takes place within and across all departments at the store which may include leading staff meetings and all employee meetings along with the Service Manager.
- Supports corporate managers in implementing changes within the location.
- Works with Regional Sales Manager to provide support for inside sales, review weekly TNA reports, and develop a lot layout for all equipment.
- Works with sales and service departments to ensure that equipment is being set up and displayed upon arrival.
- Manages the wash bay schedule giving priority to the sales department.
- Oversees maintenance, security, and a professional appearance of the showroom, facility, and property for the location.
- Ensures the successful planning and execution of marketing activities and events.
- Primary contact for local community events and decisions such as donation requests.
- Maintains a safe working environment and adheres to company safety program at all times.
- Functions as the primary contact to the Corporate Accounting Department and is responsible for providing all Location Bookkeeping data including Accounts Payable information in a timely manner.
- Performs other duties as assigned.
Additional details on RLM Responsibilities:- Capabilities: Retail Location Managers (RLMs) should be capable of performing all parts department tasks and actively manage the team.
- Communication: RLMs and Parts Leads must maintain daily communication with the parts and service teams to align on goals and expectations.
- Problem-Solving: Address any parts-related issues daily to prevent compounding problems.
- Promotions Management: Collaborate with relevant teams to stay informed about current promotions and ensure proper showroom display setup.
- Staffing: Manage staffing to cover lunch hours and maintain service levels.
- Proactivity: Encourage the parts team to be proactive in their duties.
- Accounting Accuracy: Work with the accounting team to ensure accurate accounts and prevent unauthorized adjustments.
- Warranty Parts Review: Regularly review warranty parts requests and coordinate with the service team for compliance.
- Stihl Products: For stores carrying Stihl products, ensure capability to manage Stihl parts orders and assembly and communicate to corporate team if you are out of any units.
- Training Compliance: Ensure parts team members complete required JDU training.
Requirements
Experience, Education, Skills, and Knowledge:- 5+ years of experience in a retail environment.
- 1+ additional years of experience as a parts or service manager or in a sales role preferred.
- Familiar with John Deere and competitive products.
- Experience dealing with elevated customer issues.
- Ability to lead and motivate others.
- Knowledge of financial metrics, marketing experience, and a solid understanding of sales, parts, and service operations.
- Solid analytical, business planning, problem solving, and communication skills.
The hiring range for this position is $65,000-$100,000 annually. The actual base salary offered will take into account internal equity and may vary depending on the candidate's qualifications, including job-related knowledge, skills, and experience.
We offer a competitive benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.
