4 years of experience in distribution, managing a fleet, and logistics
Ability to obtain a company-issued industrial vehicle license within 30 days
Familiarity with LEAN, Six Sigma, and Kaizen methodologies
Adaptability in ambiguous environments
Strong action-oriented mindset with a focus on deadlines
Responsibilities
Direct daily warehouse operations including receiving, picking, packing, and shipping
Monitor operational performance and adjust staffing and workflows as needed
Ensure timely fulfillment of retail store replenishment orders and maintain inventory accuracy
Coordinate with transportation teams to optimize loading schedules
Lead, coach, and develop Operations Supervisors for KPI achievement
Champion a safety-first culture and ensure compliance with safety regulations
Drive KPIs achievement and lead continuous improvement initiatives
Benefits
Health, Dental, Vision, Employee Assistance Program
Paid Time Off that increases with years of service
Generous Employee Discount on home furnishings
Professional Development Opportunities
Tuition Assistance
Access to Ashley Wellness Centers (location specific)
401(k) and Profit Sharing
Life Insurance
Full Job Description
Summary: The Retail Fulfillment Center (RFC) Operations Manager directs the daily production activities of various warehouse departments. This position will lead and mentor RFC Operations Supervisors to achieve overall performance goals for production, labor, cost, quality and safety. The RFC Operations Manager is accountable for safety, quality and productivity as well as the facility and equipment. Responsibilities: Operations Leadership & Execution
Direct daily warehouse operations including receiving, picking, packing, and shipping to meet customer delivery commitments
Monitor real-time operational performance and adjust staffing and workflows to meet volume fluctuations
Ensure on-time fulfillment of retail store replenishment orders and maintain inventory accuracy
Coordinate with transportation teams to optimize loading schedules and carrier utilization
Team Leadership & Safety
Lead, coach, and develop Operations Supervisors responsible for departmental performance and KPI achievement
Champion a safety-first culture and ensure compliance with all OSHA regulations and company safety policies
Conduct performance evaluations, hold team accountable to standards, and identify high-potential talent for succession planning
Lead incident investigations and implement corrective actions to prevent safety incidents
Continuous Improvement & Performance Management
Drive achievement of KPIs including units per hour, order accuracy, on-time shipment, and labor productivity
Lead Lean, Six Sigma, and Kaizen initiatives to eliminate waste and improve operational efficiency
Manage departmental operating budget and control labor, equipment, and supply costs
Oversee warehouse fleet operations and manage relationships with delivery contractors and 3PL providers
Qualifications:
4 years of experience in distribution managing a fleet, delivery contractors, 3PL experience and background in logistics, Required
Company-issued industrial vehicle license, or ability to obtain within 30 days, Required
Knowledge of LEAN, Six Sigma, Kaizen Process Improvement methodology
Ability to thrive in an ambiguous environment
Action Oriented - dedicated to making and meeting deadlines
Salary: $80,000-$85,000 Work Environment: This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.
Benefits We Offer:
Health, Dental, Vision, Employee Assistance Program
Paid Time Off; increases with years of service
Generous Employee Discount on home furnishings
Professional Development Opportunities
Tuition Assistance
Ashley Wellness Centers (location specific)
401(k) and Profit Sharing
Life Insurance
About Ashley Furniture Industries
Ashley Furniture Industries, Inc. is a furniture manufacturing company headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world. The company has manufacturing and distribution facilities in Wisconsin, Mississippi, California, Pennsylvania, North Carolina, Florida, China, and Vietnam. Ashley Furniture is the largest furniture manufacturer in the United States and one of the largest in the world. The company's products are sold through a network of over 6,000 retail partners in 123 countries.
