Benefits: - Health insurance
- Paid time off
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
General Manager - SERVPRO Team Shaw POSITION SUMMARYThe General Manager owns the full performance of the market - mitigation, reconstruction, and contents - with complete profit and loss responsibility. This role runs the business end to end: revenue growth, gross margin, labor, cost of goods sold (COGS), overhead, production scheduling, and performance management across Project Managers, Construction Managers, superintendents, subcontractors, and field crews.
The ideal candidate is a business leader first and an operator second - someone who can read a P&L, find the margin, build the plan to fix it, and lead a team to execute. You will balance quality, speed, and profitability while coaching and developing the next generation of restoration and construction talent.
If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last two years, look no further and apply today! We're seeking a strong communicator with excellent analytical skills, sharp attention to detail, and a track record of holding a team accountable to results. Our idea of the ultimate candidate is proactive, experienced, financially disciplined, and truly enjoys developing people while driving operational excellence.
Key ResponsibilitiesFinancial Ownership (P&L)
- Own the full P&L for the market - revenue, gross margin, COGS, overhead, and net operating income - and deliver against budget every month.
- Build and manage the annual operating budget and rolling forecasts; explain variances and drive corrective action plans.
- Monitor job costing, labor and material spend, subcontractor costs, equipment utilization, and margin performance by service line and by job.
- Manage working capital: accounts receivable, collections, WIP, over/under billings, and job close-out timelines.
- Approve purchases, subcontractor agreements, change orders, and capital requests within authority levels.
- Analyze financial and production reports and present performance updates, root-cause analysis, and improvement plans to executive leadership.
Operations - Mitigation & Construction- Oversee all operations across water, fire, contents, and reconstruction service lines, ensuring jobs are executed safely, efficiently, and to SERVPRO and IICRC standards.
- Direct the construction/reconstruction division: estimating, scoping, permitting, subcontractor management, scheduling, quality control, punch list, and warranty work.
- Build and manage the subcontractor base - recruiting, vetting, insurance and licensing compliance, pricing agreements, and performance scorecards.
- Manage the handoff from mitigation to reconstruction to protect cycle time, margin, and the customer experience.
- Own labor across production and construction - staffing levels, crew assignments, and workload distribution across Project Managers, Construction Managers, crew chiefs, and technicians.
- Build and manage production and construction scheduling across all active jobs, balancing crew availability, subcontractor capacity, equipment, and customer timelines.
- Monitor job cycle time and work-in-progress (WIP) reports; identify and resolve bottlenecks on aging or at-risk jobs.
- Review and approve job files, scope documentation, and estimates (Xactimate/Xactanalysis) for accuracy, completeness, and margin.
- Oversee equipment, vehicle, and inventory needs across crews, coordinating with Facilities and Fleet as needed.
- Ensure compliance with safety protocols, OSHA standards, building codes, licensing requirements, and SERVPRO job documentation systems (WorkCenter, DryBook) across all crews and subcontractors.
Leadership & Growth- Drive performance management by setting KPIs for Project Managers, Construction Managers, and crews, conducting regular reviews, and holding teams accountable to financial, production, quality, and customer satisfaction targets.
- Lead training, coaching, and development, including IICRC certification pathways, construction skill development, and career progression planning.
- Recruit, interview, onboard, and retain leadership and production staff as the market grows.
- Partner with sales, marketing, and claims teams to align production and construction capacity with the sales pipeline and customer commitments; support business development with key accounts, adjusters, and commercial clients.
- Drive growth across specialty service lines, including commercial large loss, fire damage restoration, asbestos/mold removal, and reconstruction.
- Resolve escalated customer, adjuster, and subcontractor issues, stepping in personally as needed to protect customer satisfaction and the company's reputation.
- Promote and enforce a strong safety culture across every job site.
Compensation & Schedule- Competitive base salary with performance-based bonus tied to P&L results, plus vehicle.
- Availability for overtime and on-call hours required during peak demand or emergency responses.
Qualifications & Requirements- 5-7+ years of experience in restoration, construction, or property services, including at least 3 years in a senior management or general management role.
- Demonstrated ownership of a P&L or business unit budget with accountability for revenue and margin results.
- Experience overseeing both restoration/mitigation and construction or reconstruction operations.
- Strong leadership skills with experience managing and developing managers, not just individual contributors.
- Working knowledge of production scheduling, job costing, estimating, and subcontractor management.
- Strong financial acumen - able to read and act on a P&L, WIP report, and job cost report.
- Valid driver's license with a clean driving record.
- Proficiency with job-tracking/production software and Microsoft Office/Excel.
- Ability to travel across assigned market locations as needed.
- Availability for on-call rotation, evenings, weekends, or overtime as needed during peak demand or emergency response.
Preferred- IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areas.
- Experience with SERVPRO job documentation systems (WorkCenter, DryBook, Xactimate/Xactanalysis).
- Experience with commercial large loss, fire, mold/asbestos, or reconstruction service lines.
- General contractor's license or experience operating under one.
- Multi-location or multi-market management experience.
- Bachelor's degree in construction management, business, or a related field.
- Bilingual (English/Spanish) a plus.
Physical Requirements- Ability to lift, carry, and move up to 50 lbs. as needed for job site visits and inspections.
- Ability to travel to multiple job sites and locations regularly.
- Comfortable working in active construction and restoration environments, indoors and outdoors.
Benefits- Medical, Dental, Vision
- Paid Time Off
- Sick Paid Time Off
- Matching 401(k)
- Competitive compensation
- Personal development opportunities
Compensation: $90,000.00 - $150,000.00 per year
Picture yourself here fulfilling your potentialAt SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
