Resort Experience Manager - Year-Round - Full-Time

WHAT’S IN IT FOR ME? 

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.

• Save on meals across resort restaurants and cafés, including Starbucks.

• Receive exclusive discounts at all Blue Mountain-owned retail stores.

• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.

• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

Salary range between $73,500 to $90,000

Full-Time, Year-Round with Health and Dental Benefits

• 8-hour shifts between 8:30am to 9pm (weekend work required)

WHAT WILL I BE DOING?

As a key member of the Resort Experience leadership team, the Manager, Resort Experience plays a vital role in shaping a culture of purpose-driven service, ensures operational excellence and real-time issue resolution in critical guest experience systems. This role is responsible for leading Resort Experience, Validation and Shuttle Operations teams while helping to deliver a seamless, welcoming experience for our guests and employees.

• Leading the guest journey, ensuring that our outdoor resort operations run smoothly, efficiently, and safely while inspiring teams to provide outstanding service every day.
• Championing a guest-first culture by resolving questions, concerns, and service issues quickly and professionally, creating memorable experiences at every touchpoint.

• Building strong partnerships across departments and developing processes that keep communication, coordination, and service standards running smoothly throughout the resort.

• Overseeing transportation, and logistics to enhance efficiency, guest convenience, and overall resort operations.

• Turning strategic goals into action by executing annual initiatives, measuring results, and helping shape the future growth of the Resort Experience department.

• Supporting departmental budgets, labor planning, and operational performance while coaching leaders to achieve business goals and deliver strong results.

• undefined

WHAT DO WE NEED FROM YOU?

• At least 5 years of previous leadership, training, coaching and performance management experience.

• Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure.

• G-Class or F-Class license an asset.

• Ability to monitor and influence the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures.

*This job is posted to fill a current vacancy