Legally eligible to work in the U.S. without visa sponsorship.
Current or retired law enforcement or possess a Washington State Concealed Pistol License (CPL).
Operational experience with residential security or executive protection teams.
Proven project management experience in a team environment.
Strong customer service skills with a high ethical standard.
Excellent written and verbal communication skills, especially with senior leadership.
Demonstrated computer proficiency, including Google Suite and MS Office.
Responsibilities
Support threat management and emergency response as the first point of contact.
Monitor and manage security systems, including cameras and access control.
Address unknown visitors and manage communication effectively.
Maintain open communication regarding client needs and service issues.
Deliver high standards of customer service to clients and guests.
Ensure compliance with client deliverables across security services.
Proactively communicate risks to personnel and property.
Benefits
100% premium coverage for employee-only HSA medical plan.
Employer contributions to HSA and 401(k) with matching.
Paid leave including vacation, sick, and parental leave.
Annual Health & Wellness Benefit and Pet Insurance.
Access to employee assistance programs and risk intelligence tools.
Dedicated training programs for professional development.
Full Job Description
We are currently looking to hire a Residential Security Agent to join our team embedded with our client in Seattle!
***This position requires working onsite in Seattle, WA and follows a 12-hour 4/3 - 3/4 schedule. This position will start on night shift and will then rotate to day shift (rotating every few months based on client needs). Hours are 6 - 6 when on shift.
JOB DESCRIPTION
The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client's residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response.
RESPONSIBILITIES
Act to support threat management and emergency response and be the first point of contact for client security needs.
Monitor and manage camera system, access control technology, and other security tools
Advise and take action addressing unknown visitors, phone calls, and other contacts
Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables.
Provide a high standard of customer service delivery for clients, guests, and staff
Ensure client deliverables are met across the full suite of security services
Proactively communicate with clients regarding risks to personnel, property, or privacy
Ensure completion of any client-required plans, surveys, or reports.
Assist with customer service issues to ensure a consistently high level of service
Communicate with co-workers, management, clients, and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures, and instructions.
REQUIRED QUALIFICATIONS
Must be able to legally work in the country where this position is located without visa sponsorship.
All required licenses and certification requirements, including:
Licensing/proven training in defensive tactics, de-escalation, first aid/medical response, security guarding, and firearms use.
This is an armed position. Candidates must be current or retired law enforcement or possess a current Concealed Pistol License (CPL) issued by the Washington State Department of Licensing.
Must be eligible to obtain and/or maintain a Washington State Armed Guard Card.
Must hold or be able to obtain CPR/FA training or higher
Experience in successful project management, participating in a small team environment
A successful track record operating within a high-touch, customer service environment
Appropriate professional bearing and customer service skills
Demonstrated computer skills, including Google Suite and MS Office applications.
Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
Excellent written and verbal communication skills, including comfort working with senior leadership
Skilled in synthesizing facts, concepts, and principles
Emotional intelligence and a customer-focused approach.
PREFERRED QUALIFICATIONS
Bachelor's Degree in a related field or relevant experience
Executive Protection and/or Tactical training preferred
Advanced medical training (EMT, WEMT, WFR, TCCC/TECC)
Current WA state guard card and armed endorsement
Experience with physical security and alarm systems
COMPENSATION & BENEFITS
The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
Concentric also offers an HSA employer contribution
Medical FSA
Employer-paid insurance: life, STD, LTD, and AD&D
401 (k) including employer match
11 paid holidays
Paid leave (vacation, sick, parental)
Annual Health & Wellness Benefit
Pet Insurance
National discount employee program
Employee Assistance Program for personal needs
Credentity Protection - Eclipse Digital Protection by Concentric
Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
Dedicated Security and Intelligence Training Programs for Professional Development
