The Role The Service Technician delivers exceptional client experiences through expert service, troubleshooting, and system maintenance. This role is responsible for diagnosing, repairing, and supporting smart home systems across our luxury residential projects, ensuring every system performs flawlessly and every client interaction reflects the Bravas standard of excellence, while embodying our six core values: collaborative, accountable, proactive, curious, passionate, and creative.
Responsibilities - Diagnoses and resolves issues with installed systems including Control4, Lutron Homeworks, Savant, and Crestron.
- Configures, programs, and troubleshoots networks, control systems, A/V, and surveillance equipment.
- Utilizes remote access tools to repair and stabilize network-based systems.
- Sets up remote monitoring platforms and enrolls clients in appropriate support plans.
- Coordinates with the Service Manager to track, document, and resolve recurring service issues.
- Communicates effectively with manufacturer tech support when necessary.
- Manages part replacements, tracks orders, and ensures timely completion of repairs.
- Identifies opportunities for system upgrades or replacements and shares recommendations with the team.
- Maintains accurate records of work orders, time entries, and job costing.
- Participates in on-call rotation as assigned.
- Performs other duties as assigned.
Qualifications- High school diploma or equivalent.
- 2+ years of experience in residential A/V or smart home system installation or service preferred.
- Strong understanding of A/V, security, lighting, and home automation systems (Control4, Lutron, Savant, Crestron, DSC, Clare).
- Ability to read and interpret home schematics, plans, and CAD drawings.
- Solid troubleshooting skills and comfort working independently in client environments.
- Strong communication and client service skills with a professional demeanor.
- Valid driver's license and clean driving record; security license preferred.
Physical Requirements - Ability to lift and carry up to 60 lbs.
- Comfortable working on ladders and in confined spaces.
- Ability to stand, stoop, and bend for extended periods.
Bravas Benefits - Be part of something premium: Work with the nation's leader in smart home integration.
- Collaborative culture: A fun, supportive team that celebrates wins together.
- Growth opportunities: Gain exposure to the luxury design/build community and grow your career in service.
- Competitive perks: Base salary + bonuses, medical/dental/vision, 401(k), PTO, and more.
- Compensation: $40-$45/hour
Ready to Join BRAVAS? If you're hungry to grow, love being out in the field, and are excited about bringing luxury experiences to life, we'd love to meet you. Apply today and let's make something extraordinary together.
