Description Position at Zones LLC.
Position Overview:Term: 3 yearsLocation: Endicott, NY Pay: $50.00 per hour; commensurate with experienceWeekday coverage: Monday - Friday - 9Hrs Hours: 5:00PM - 2:00AM ESTWe are seeking an experienced Resident Service Engineer with 5+ years of hands-on experience supporting enterprise server hardware in data center environments. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company-operated data centers. This role requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission-critical environments.
The successful candidate will possess in-depth knowledge of enterprise-class servers, storage systems, rack infrastructure, and data center operational best practices while maintaining a strong focus on uptime, quality, and customer satisfaction.
What you will do as the Resident Service Engineer:The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Install, configure, and deploy enterprise server hardware in data center environments.
- Perform break-fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure.
- Diagnose and resolve server hardware failures including GPU's, CPUs, memory, motherboards, RAID controllers, and power supplies.
- Conduct preventive maintenance inspections and health checks on data center equipment.
- Support hardware upgrades, firmware updates, and technology refresh projects.
- Perform rack-and-stack activities, structured cabling, labeling, and hardware inventory management.
- Troubleshoot server performance, connectivity, and hardware-related issues using diagnostic tools and vendor utilities.
- Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations.
- Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
- Ensure compliance with data center standards, change management procedures, and safety protocols.
- Respond to scheduled maintenance activities and emergency service requests within established SLAs.
- Provide technical support for multiple server platforms and vendor technologies.
- Maintain accurate records of spare parts inventory and equipment lifecycle status.
- Participate in on-call support rotations and after-hours maintenance windows as required.
What you will bring to the team: - Minimum 5 years of experience supporting enterprise server hardware in data center environments.
- Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience.
- Hands-on experience with server platforms from manufacturers such as:
- Supermicro
- Dell PowerEdge
- Hewlett Packard Enterprise (HPE)
- Lenovo
- Cisco UCS
- Strong understanding of:
- Server architecture
- RAID technologies
- Power and cooling systems
- Storage infrastructure
- Data center operations
- Experience performing hardware diagnostics and break-fix repairs.
- Working knowledge of Linux and Windows Server operating systems.
- Familiarity with ticketing and asset management systems.
- Ability to read and interpret technical documentation, wiring diagrams, and installation procedures.
- Strong written and verbal communication skills.
- Ability to lift equipment up to 50 lbs and work in raised-floor data center environments.
Preferred Qualifications
- Industry certifications such as:
- Supermicro Specialist
- Cisco Certified Technician (CCT)
- CompTIA Server+
- Dell EMC Proven Professional
- HPE ASE or ATP
- Microsoft Certifications
- Experience supporting storage systems including Dell EMC, NetApp, or Pure Storage.
- Knowledge of virtualization technologies such as VMware vSphere, Hyper-V, or Nutanix.
- Familiarity with cloud infrastructure and hybrid data center environments.
#LI-TB1Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
