3-5+ years of rental industry experience with strong operational knowledge
3-5+ years of leadership experience driving team performance
Valid class 5 driver's license
Experience in service delivery and customer relationship management
Knowledge of power generation, compressed air, or temperature control equipment
Excellent communication and problem-solving skills
Ability to thrive in a fast-paced environment with competing priorities
Mechanical, electrical, or trades background is a strong asset
Responsibilities
Lead, coach, and develop a team of rental administration professionals
Champion a safe and high-performing work environment
Oversee rental processes from inquiry to equipment delivery
Manage rental contract audits and drive continuous process improvements
Coordinate fleet allocation and ensure equipment readiness
Collaborate with branches on equipment needs and repair schedules
Manage billing accuracy and financial reporting
Resolve customer concerns and drive improvements through KPI performance
Benefits
Permanent position with a stable work environment
Opportunity to lead a high-performing team
Focus on safety and operational excellence
Engagement in continuous process improvement initiatives
Exposure to diverse rental equipment and customer projects
7x7 rotational shift schedule for work-life balance
On-site role providing hands-on leadership experience
Full Job Description
Company: Finning CanadaNumber of Openings: 1Worker Type: PermanentPosition Overview: CAT Rentals is seeking a dynamic and experienced leader to oversee rental operations, service delivery, and customer interactions across our business. This role is pivotal in fostering a culture of safety, accountability, and operational excellence while ensuring exceptional customer experiences and operational performance.
As the Rental Operations Manager, you'll lead a high-performing team, oversee fleet utilization, drive process improvements, and manage financial performance. You'll play a critical role in ensuring the successful delivery of rental solutions while aligning safety, operational, and business objectives.
The anticipated base salary for this position is $115,000. Actual salary will be based on the candidate's experience.Job Description:
Lead, coach, and develop a team of rental administration professionals on site
Champion a safe, accountable, and high-performing work environment
Oversee rental processes from inquiry to equipment delivery, ensuring compliance and operational excellence
Manage rental contract audits, reporting, and continuous process improvements
Coordinate fleet allocation and equipment readiness to support customer projects and maximize utilization
Collaborate with branches to prioritize equipment needs, repairs, and turnaround schedules
Manage billing accuracy, repair and maintenance costs, accruals, and financial reporting
Resolve customer concerns and drive continuous improvement through KPI performance and operational excellence
Qualifications
3-5+ years of rental industry experience with strong operational knowledge
3-5+ years of leadership experience leading teams and driving performance
Valid class 5 drivers license
Experience managing service delivery, customer relationships, and operational execution
Knowledge of power generation, compressed air, temperature control, or related rental equipment
Excellent communication, problem-solving, and relationship-building skills
Ability to thrive in a fast-paced environment and effectively manage competing priorities
Mechanical, electrical, or trades background considered a strong asset
