The application window is expected to close on: 11/26/2026
Your Impact:Leads strategic and operational programs that advance renewals performance, drive recurring revenue growth, and improve customer retention across Splunk and Cisco. Translates business strategy into actionable program roadmaps, aligning cross-functional teams around shared priorities, measurable outcomes, and scalable execution. Leverages data, analytics, and AI-enabled insights to improve forecasting, identify renewal risks and opportunities, optimize processes, and inform strategic decision-making. Establishes program governance, performance metrics, and accountability frameworks to drive visibility, manage dependencies, and mitigate risks across complex initiatives. Partners with senior leaders and cross-functional stakeholders to streamline renewals operations, enable process integration, and deliver continuous improvements that enhance business performance and customer outcomes.
Minimum Qualifications: - 5+ years of related experience.
Preferred Qualifications: - Experience in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.
- Ability to lead complex, cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.
- Experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.
- Analytical skills with experience using data, dashboards, and forecasting models to monitor program performance, identify risks, and inform strategic decisions.
- Experience defining and tracking KPIs, including renewal rates, gross and net revenue retention (GRR/NRR), forecast accuracy, and operational efficiency.
- Ability to translate strategic business objectives into actionable program roadmaps, measurable outcomes, and scalable operating models.
- Experience with CRM, sales operations, and renewals tools, such as Salesforce, Clari, or similar platforms.
- PMP, CPMAI and Lean Six Sigma certifications.
Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $135,400.00 to $171,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$148,500.00 - $234,600.00
Non-Metro New York state & Washington state:
$135,400.00 - $215,200.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.