Position Overview As a Renewal Manager, you are responsible for delivering end-to-end renewal negotiation through partnership with Account Managers and the extended account team. You will liaise closely with many other Netwrix business functions, including Finance, Support and Service Delivery to support the Customer Experience team in delivering outstanding customer experience through their journey.
You will be responsible for interfacing with customers on Netwrix's behalf to negotiate commercial terms and drive incremental revenue. You will be empowered to know all internal process-related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to Netwrix's growth. We promote a culture of open dialogue and continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the business.
Responsibilities - Provide end-to-end renewal negotiation, maintain knowledge of commercial contracts.
- Leverage internal Netwrix networks to navigate cross-functionally and regionally.
- Possess knowledge of Netwrix Terms and Conditions.
- Understand and deploy negotiation methods that are mutually beneficial to Netwrix and the customer.
- Knowledgeable in commercial strategies and forecasting principles.
- Growing revenue through customer base analysis and reporting of up/cross-sell opportunities to the Sales team.
- Development and application of the renewal process to ensure renewals are closed in a timely fashion.
- Direct communication with customers to negotiate terms and conditions and render renewal contracts.
- Ensuring renewals are forecast correctly to maximize accuracy and provide realistic monthly and quarterly attainment to target.
- Driving customer retention, with focus on continuous improvement of the customer experience and automation of the customer journey.
- Growing revenue through customer base analysis and reporting of up/cross-sell opportunities to the Customer Experience team.
- Working with internal partners in the Customer Experience team and Revenue Operations to deliver renewal process improvements.
Qualifications - 2+ years' experience in renewal execution & negotiation
- Must win curiosity led attitude.
- Consistent track record of achieving sales or renewal targets.
- History of thriving in a rapidly changing environment.
- Ability to review current processes and procedures and make changes if required.
- Familiarity with Salesforce and opportunity data management tools.
- Excellent communication and interpersonal skills.
- Proactive and results driven.
- Team player, Strong liaison.
- Strong empathy for customers and passion for revenue and growth.
- Proficiency with Sales technology to advance the customer experience.
Join us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact.
