Significant experience in Sales Operations, Renewals, or a customer-centric environment.
University/College degree in Business or a related discipline.
Strong knowledge of Salesforce Sales Cloud, including automation tools (Flow, Reports, and Dashboards).
Exceptional communication and persuasive abilities while maintaining integrity.
Ability to analyze data with high attention to detail and accuracy.
Strong sense of urgency and ownership over complex tasks.
Effectively engages with all organizational levels through excellent verbal, written, and presentation skills.
Responsibilities
Manage and mentor direct reports to meet departmental goals.
Enhance renewal and sales workflows by cultivating process excellence.
Align sales efforts with business objectives through cross-functional partnership.
Serve as a trusted advisor for customers and internal teams on support needs.
Ensure renewal contracts are executed fully and on time by utilizing best practices.
Collaborate with Finance and Sales to resolve discrepancies in orders and contracts.
Oversee Salesforce optimization, ensuring data integrity and opportunity management.
Benefits
Opportunities for professional development and growth within the company.
Collaborative work environment with cross-functional teams.
Access to advanced Salesforce tools and analytics for career advancement.
Dynamic, fast-paced workplace culture that encourages innovation.
Full Job Description
Main Responsibility Areas:
Team Leadership & Strategy
People Leadership: Manage and mentor the direct report(s) to ensure departmental goals are met.
Process Excellence: Cultivate an environment of mutual value and consistently look to enhance renewal and sales workflows.
Cross-Functional Partnership: Partner with Marketing, Finance, Product, and Customer Success to align sales efforts with broader business objectives.
Renewals & Commercial Management
Trusted Advisor: Serve as a consultative advisor for customers and internal sales teams regarding support needs and competitive renewal quotes.
Contract Management: Utilize playbook best practices to ensure renewal contracts are executed at full value and on time.
Dispute Resolution: Collaborate with Finance and Sales to resolve discrepancies in orders, pricing, or contracts.
CRM Governance & Analytics
Salesforce Oversight: Oversee the optimization of Salesforce CRM, ensuring data integrity, proper storage of documents, and high-quality opportunity management.
Insightful Reporting: Maintain and update reporting systems to provide accurate renewal forecasts and business insights through dashboards.
Pipeline Health: Analyze sales trends and conversion rates to identify commercial opportunities and improve overall sales performance.
Qualifications & Skills
Experience: Significant experience in Sales Operations, Renewals, or a customer-centric environment.
Education: University/College degree in Business or a related discipline.
Technical Proficiency: Strong knowledge of Salesforce Sales Cloud, including automation tools (Flow, Reports, and Dashboards).
Soft Skills:
Exceptional communication and the ability to persuade while maintaining integrity.
Strong sense of urgency, autonomy, and ownership over complex tasks.
Analytical mindset with high attention to detail and values accuracy.
Excellent verbal, written, and presentation skills, able to engage effectively across all organizational levels.
Action-oriented, results-driven, with a strong sense of urgency.
Builds effective cross-functional relationships; earns trust and respect.
Thrives in a dynamic, fast-paced environment.
Demonstrates leadership qualities and a passion for continuous improvement.
Languages: Strong written and spoken English is required.
Industry Knowledge: Experience within the Telecommunications industry is considered an asset.
