Main Responsibility Areas:

Team Leadership & Strategy

• People Leadership: Manage and mentor the direct report(s) to ensure departmental goals are met.
• Process Excellence: Cultivate an environment of mutual value and consistently look to enhance renewal and sales workflows.
• Cross-Functional Partnership: Partner with Marketing, Finance, Product, and Customer Success to align sales efforts with broader business objectives.

Renewals & Commercial Management

• Trusted Advisor: Serve as a consultative advisor for customers and internal sales teams regarding support needs and competitive renewal quotes.
• Contract Management: Utilize playbook best practices to ensure renewal contracts are executed at full value and on time.
• Dispute Resolution: Collaborate with Finance and Sales to resolve discrepancies in orders, pricing, or contracts.

CRM Governance & Analytics

• Salesforce Oversight: Oversee the optimization of Salesforce CRM, ensuring data integrity, proper storage of documents, and high-quality opportunity management.
• Insightful Reporting: Maintain and update reporting systems to provide accurate renewal forecasts and business insights through dashboards.
• Pipeline Health: Analyze sales trends and conversion rates to identify commercial opportunities and improve overall sales performance.

Qualifications & Skills

• Experience: Significant experience in Sales Operations, Renewals, or a customer-centric environment.
• Education: University/College degree in Business or a related discipline.
• Technical Proficiency: Strong knowledge of Salesforce Sales Cloud, including automation tools (Flow, Reports, and Dashboards).
• Soft Skills:
  • Exceptional communication and the ability to persuade while maintaining integrity.
  • Strong sense of urgency, autonomy, and ownership over complex tasks.
  • Analytical mindset with high attention to detail and values accuracy.
  • Excellent verbal, written, and presentation skills, able to engage effectively across all organizational levels.
  • Action-oriented, results-driven, with a strong sense of urgency.
  • Builds effective cross-functional relationships; earns trust and respect.
  • Thrives in a dynamic, fast-paced environment.
  • Demonstrates leadership qualities and a passion for continuous improvement.

• Languages: Strong written and spoken English is required.
• Industry Knowledge: Experience within the Telecommunications industry is considered an asset.