Position SummaryThis position is responsible for the operational excellence of our Systems and Service teams in both the US and Canada. This includes the assessment of technician skills and the creation, preparation, and delivery of Technical Training material for Employees. These topics include but are not limited to: Substations, Transformers, Relays, Circuit Breakers, Protection and Controls and NFPA70E Safety. The position is also responsible for being a subject matter expert (SME) for the company locations within the region of coverage. This includes supporting technicians on questions they have while in the field, creating SOPs, templates, test sheets and reports as well as preparing technicians for certification exams. They act as mentors in our apprentice programs. These individuals will also be expected to represent the organization at trade shows by providing presentations and papers, and by building relationships with technical schools by sitting on boards to develop curriculum and attending activities and recruiting fairs. This position reports to the Director of Operational Excellence and covers a specified region. This position offers a comprehensive compensation package, including eligibility for a performance-based bonus, relocation assistance, and a sign-on bonus up to $5,000 depending on experience. The role will require approximately 35%-40% planned and scheduled travel.
Job Responsibilities- Evaluate best practices in region and determine standardization plan. Work with counterparts and company Subject Matter Experts (SMEs) to create field SOPs and standardized templates, test sheets, report MOPs, Work Instructions, etc
- Work together with TSMs, Fields Techs, while performing training and operational audits
- Lead process improvement initiatives
- Summarizes reporting, develops recommendations to improve quality and processes
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; visiting facilities; participating in professional societies.
- Evaluate the skills of all technicians in designated territory.
- In partnership with the technical writer, continue to develop and maintain a comprehensive catalog of technical training material covering a variety of Power Systems Topics that address gaps in learning identified by the Technician Competency Matrix. Deliver engaging training materials through hands on, live and virtual training independently or in collaboration with internal and external Subject Matter Experts (SMEs).
- Work with a technical writer and the training program specialist to schedule, coordinate, and follow-up on training for designated employees. Incorporate data and assessments to measure the success of training course(s) and materials and analyze course feedback; use data to make program improvements and adjustments.
- Act as a SME for field technicians providing just-in-time guidance or referring the technician to appropriate guidance materials.
- Follow and achieve compliance, accreditation, and business goals including NETA Certification requirements and participation.
- Be willing to act as a mentor in our Apprentice and Mentorship Program (AMP).
- Act as a liaison to technical schools in the territory and provide guidance for curriculum and participate in activities at the school including recruiting fairs.
- Attend trade shows and present on topics relevant to expertise. Deliver articles to trade magazines regularly.
- Develops, supports, evaluates, and monitors contract vendor training providers.
- Other duties as assigned.
Required Experience and Qualifications:- A Bachelor's degree in a related field or equivalent experience and at least 8 years of relevant field experience.
- NETA level 3 or 4 certification required (or equivalent certification recognized by an industry organization such as NFPA, NICET, NCEES, etc).
- Experience with the NFPA70E Standard.
- Proven expertise in common Power Systems topics.
- Critical thinking, problem solving and desire to learn.
- Experience presenting to groups.
- Experience training others.
- Ability to accommodate and respond to unconventional training requests.
- Must be able to work independently.
- Passion for learning and teaching others.
- Proven experience in building training programs from the ground up.
- Intermediate skill level with PowerPoint, Word, Microsoft Excel, advanced skill preferred.
- Strong organizational skills.
- Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical personnel.
- Must be able to adjust to changes in workflow, prioritize as needed, and meet deadlines.
- Demonstrated strong sense of urgency and ownership of their process.
- Must demonstrate a team player mindset.
- Must be willing to travel within designated territory regularly and outside of the territory occasionally. Travel is scheduled and during a M-F work week.
Additional Information Travel: This role will involve approximately 35%-40% scheduled travel.
Type: Full-time
Location: Nationwide
Compensation: $130,000 to $150,000.00 USD + Bonus
Relocation: Relocation provided
Benefits: Full benefits including medical, dental, vision, company-paid life insurance, Employee Ownership Plan, matching 401k, paid time off, Paid Holidays (10 a year), and Milestone bonus.
Physical Demands: Lifting to a maximum of 50 lbs. without assistance or use of a lifting aid, crawling, climbing, standing for long periods of time, and working in non-ideal conditions.
Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.
