Are you a driven, customer-obsessed sales professional ready to ignite your earning potential? Lighting New York is seeking an elite sales person, which we call a
Lighting Expert, to join our fast-paced, high-growth team. This is a dynamic, fully commissioned role where your income directly reflects your ability to deliver WOW-level customer service and close sales across phone, email, and chat. If you thrive on the flexibility of a schedule that includes evenings and weekends-the times our customers need us most-and see every inquiry as an opportunity to build a long-term, lucrative client relationship, then step into a role where your passion for sales and expertise in lighting will shape our success and accelerate your financial future.
Position Overview:The Lighting Expert role is a dynamic sales position focused on delivering exceptional, WOW-level customer service across all communication channels, including phone, email, and chat. This position plays a key role in supporting customers with product information, order processing, and post-sale assistance while contributing to the overall growth and success of Lighting New York. This position requires a unique schedule, with some evening, and weekend shifts as part of the regular schedule to meet business needs. Consistent availability during these times is required.
Key Responsibilities:- Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns.
- Provide accurate quotes and assist with customer satisfaction-related inquiries.
- Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers.
- Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion.
- Collaborate with vendors to resolve order discrepancies and ensure seamless order processing.
- Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams.
- Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues.
- Continuously evaluate and suggest process improvements that enhance the customer experience.
- Maintain awareness of current promotions, competitive products, and key product features.
- Attend ongoing product knowledge and continuous learning training sessions.
- Maintain a positive, professional, and enthusiastic tone in all customer interactions.
Competencies & Skills:- Strong communication and interpersonal skills
- Exceptional customer focus and client relationship management
- Excellent organizational and time management skills
- Ability to multitask across phone, email, and chat platforms
- Analytical thinking and problem-solving capabilities
- Basic product knowledge and a willingness to learn continuously
- Self-motivated with the ability to work independently and follow directions with minimal oversight
Work Environment:This is a fully remote position that requires a unique schedule, with some evening, weekend, and holiday shifts as part of the regular schedule to meet business needs. Consistent availability during these times is expected.
Compensation:Full Commission based on your sales. Current team members consistently earn between $50,000 - $150,000+ per year. We also offer Health, Dental, and Vision insurance, Paid Time Off, and a retirement savings program with match.
Position Structure:This is a full-time position, requiring a minimum of 40 hours per week on a consistent schedule.
