Remote HAM Activations Specialist (VA ESOM)

HAM Activations Specialist to support the VA ESOM contract. The Activations Specialist supports the Activations team within the HAM program in support Of the Department Of Veterans Affairs. Working predominantly in ServiceNow, this role builds and maintains the reports, dashboards, and documentation the team needs as it matures on the new platform. The individual will analyze Activation project data to surface inconsistencies and risks, and will translate those findings into clear presentations that help the APMO Director brief Senior Management. The role also serves as a floater, covering for technicians during absences to reduce service disruption and single points of failure

Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The anticipated base salary range for this position is $90,000 -$125,000 annually and reflects Kentro's good-faith expectations at the time of posting. Final compensation is determined based on the role's requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.

This Job Description reflects the primary duties of the role; however, it is not intended to be all-inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro's culture of collaboration and adaptability.

Responsibilities

ServiceNow Reporting & Dashboards

• Build, maintain, and enhance ServiceNow reports and dashboards to meet the tear-ds ongoing and growing reporting needs.
• Translate leadership and team questions into accurate, repeatable reporting views within the platform.
• Ensure reports reflect current processes and data structures following the move tothe new platform.

Data Analysis & Risk Identification

• Analyze ServiceNow data to identify inconsistencies, gaps, and data quality issues.
• Identify and communicate risks to Activation projects before they affect schedule or service delivery.
• Recommend corrective actions and coordinate follow-up With the appropriate team members.

Leadership Briefing Support

• Develop presentations for leadership based on ServiceNow reports and data analysis.
• Help the APMO Director prepare clear, concise briefings for Senior Management.
• Summarize trends, risks, and progress in plain language suited to an executive audience.

Activations Documentation & Knowledge Management

• Update outdated SOPS, Knowledge Articles, and how-to guides to reflect current processes on the new platform.
• Identify gaps in the documentation library and create new materials where none exist.
• Formalize process knowledge to prevent loss or siloing as the team grows or experiences turnover.

Technician Coverage

• Serve as a floater to cover technician responsibilities during absences, maintaining service continuity.
• Reduce single points of failure by maintaining working knowledge of core technician processes.
• Free existing staff to focus on primary duties by absorbing documentation and reporting work.

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, Math, or related field (8 years of additional relevant experience may be substituted for education).
• 5+ years of supporting data analysis, including identifying inconsistencies, trends, and risks.
• 2+ years of proven experience writing and maintaining SOPS, Knowledge Articles, or how-to guides.
• Experience working in ServiceNow or a similar platform.
• Ability to build clear, professional presentations for leadership audiences.
• Experience supporting clients, technicians, Or field service operations.
• Experience operating within large, complex, and regulated Organizations, preferably federal Or federal-adjacent.
• Strong written and verbal communication skills, with the ability to work independently and adapt to shifting priorities.
• Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.

Preferred Qualifications:

• Experience with ServiceNow HAM, HAM Pro, or the Hardware Asset Workspace.
• Experience building ServiceNow reports and dashboards.
• Experience supporting a newly formed team or a platform transition.
• Knowledge Of NIL-aligned processes and knowledge management practices.
• Prior experience supporting the Department of Veterans Affairs or another federal agency.
• Active ServiceNow certifications such as Certified System Administrator (CSA) are a plus.

Clearance Requirement:

• US Citizen or Lawful Permanent Resident (Green Card)
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

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