Full Job Description
About the job Remote E-Commerce Beauty Specialist / Order Support Agent
Position: Remote E-Commerce Beauty Specialist / Order Support Agent
Company Overview:
Evolution Sports Group is a rapidly growing e-commerce company that specializes in the beauty industry. We are dedicated to providing our customers with high-quality, innovative beauty products at affordable prices. Our team is passionate about beauty and constantly strives to stay ahead of the latest trends and technologies in the industry.
Job Description:
We are seeking an experienced and enthusiastic E-Commerce Beauty Specialist / Order Support Agent to join our team. In this role, you will be responsible for providing exceptional customer service and support to our online customers. You will also work closely with our sales and marketing teams to ensure the smooth operation of our e-commerce platform.
Key Responsibilities:
- Respond to customer inquiries and resolve any issues related to orders, products, or delivery in a timely and professional manner
- Process and track orders, ensuring accuracy and timely delivery
- Manage customer accounts and maintain accurate records of all interactions
- Collaborate with our sales and marketing teams to ensure product availability and timely promotions
- Stay up-to-date on industry trends, product knowledge, and competitor offerings to provide customers with the best possible experience
- Assist with website maintenance and updates, including product descriptions, images, and pricing
- Identify and escalate any potential issues or opportunities for improvement to the appropriate team members
- Provide feedback and suggestions for improving the customer experience and overall e-commerce operations
Qualifications:
- Minimum of 2 years of experience in a customer service or order support role, preferably in the e-commerce or beauty industry
- Strong knowledge and understanding of e-commerce platforms and processes
- Excellent communication and interpersonal skills
- Detail-oriented with strong organizational and time-management abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and experience with CRM systems
- Passion for the beauty industry and staying up-to-date on the latest trends and products
- Experience with Shopify or other e-commerce platforms is a plus
We Offer:
- Competitive salary and benefits package
- Opportunities for growth and advancement within a rapidly growing company
- Dynamic and collaborative work environment
- Employee discounts on our wide range of beauty products
If you are a customer-oriented, organized, and passionate individual with experience in the e-commerce or beauty industry, we want to hear from you! Apply now to join our team at Evolution Sports Group and help us continue to provide our customers with the best online shopping experience.
Package Details
Compensation & Bonuses
Competitive Pay Rate: $40-$60/hr based on experience and performance
Paid Training: $40/hr for 1-week onboarding training
Training Completion Bonus: $700 instant incentive after setup and training
Work Schedule
Flexible Scheduling: Choose Full-time (30-40 hrs/week) or Part-time (20 hrs/week)
Options for morning, afternoon, or evening schedules
No weekends required unless preferred
Remote Work & Equipment
100% Remote Position - U.S.-based only
Company-Provided Home Office Setup, including:
High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support
Employee Benefits Package
Paid Time Off (PTO) + Paid Sick Days
Health, Dental & Vision Insurance
Mental Health Support Access (virtual consultations)
Paid Holidays
401(k) Retirement Savings Option (where applicable)
Career Growth & Stability
Guaranteed long-term placement with stable weekly hours
Fast-track promotion opportunities every 3-6 months
Company-sponsored certifications & skills training
Internal mobility program - move into leadership, QA, HR, or project roles
Extra Perks
Monthly wellness allowance
Employee recognition rewards
Birthday stipend or digital gift card
Annual performance review with salary increase potential
