We are currently seeking a Reliability Engineer to join our Technology team. This role is an integral part of our technology team, connecting production operations with infrastructure, mainframe, application, cloud, data, security, vendor, and Bank Operations teams to protect customer and business services.
This position is eligible for a Hybrid schedule in Wichita, KS; Kansas City, MO; Omaha, NE; Sioux Falls, SD, and their surrounding areas. Remote in other areas of Kansas, Missouri, Nebraska, and South Dakota.A successful candidate will have:- Exemplary collaboration and communications skills, with a continuous improvement mindset
- Strong analytical and critical-thinking skills, adaptability, and sound judgement
- A sense of ownership and accountability, with the ability to balance competing priorities
- An understanding of and commitment to our values
- The attitude and aptitude to engage in continuous development
Essential functions of the role:Reliability Engineering & Automation- Design, develop, test, and implement production automation using Python, PowerShell, Bash, SQL, Dynatrace, Ansible, Terraform, APIs, scheduling tools, and other fit-for-purpose technologies.
- Engineer complex job streams, event-driven workflows, dependencies, automated remediation, exception handling, and recovery patterns that reduce manual intervention and operational risk.
- Apply source control, peer review, automated testing, CI/CD, knowledge of secrets management, and production change control to scripts, infrastructure-as-code, and operational automation.
- Identify systemic production risks and deliver sustainable engineering improvements with measurable reliability, recovery, control, or efficiency outcomes.
Observability, Performance & Service-Level Management- Design and improve dashboards, alerting strategies, log and metric coverage, service health views, and operational reporting across critical banking services.
- Partner with service owners to define service-level indicators, service-level objectives, thresholds, dependencies, and error-budget or equivalent reliability measures.
- Analyze trends across incidents, processing performance, capacity, and alerts to identify emerging risks before customer or business impact occurs.
- Improve alert quality, early detection, diagnostic context, and automated response while reducing nonactionable alert volume.
Advanced Incident, Problem & Recovery Management- Diagnose complex failures across applications, infrastructure, cloud, data flows, integrations, batch processing, transaction services, and vendor platforms.
- Serve as a technical escalation resource during incidents; coordinate recovery activities and provide clear business impact and restoration communications.
- Lead technical root cause analysis, identify contributing control or design weaknesses, and drive corrective and preventive actions through closure.
- Design and validate recovery automation, failover procedures, runbooks, and restoration evidence to improve recovery time and reduce repeat incidents.
Production Engineering, Resilience & Controls- Evaluate production workflows for availability, performance, scalability, recoverability, data integrity, security, and control effectiveness.
- Lead assigned technical work for disaster recovery, business continuity, production restoration, and resilience testing; document outcomes and remediation needs.
- Lead production readiness reviews for new or materially changed services, ensuring support of ownership, monitoring, runbooks, capacity, security review, architecture alignment, recovery capability, and change readiness.
- Ensure implementations comply with information security, access management, segregation-of-duties, audit, records retention, change management, and operational risk expectations.
Technical Leadership & Continuous Improvement- Mentor Level I engineers and establish standards for automation, troubleshooting, observability, runbooks, and controlled production support.
- Partner with application engineering, infrastructure, cloud, data, information security, vendors, and Banking Operations to improve service ownership and operational outcomes.
- Use incident, problem, change, availability, and automation data to prioritize improvements and communicate reliability risk and results to stakeholders.
- Support audit and control reviews, technology modernization, cross-training, and update knowledge bases
Other duties as assigned within the scope and responsibility of the role.
Requirements- Bachelor's Degree or level of education that, together with industry experience, enables the applicant to meet the job requirements
- 5+ years of experience in production engineering, systems engineering, IT operations, automation, or application support.
- Experience independently troubleshooting and restoring complex production systems.
- Proficiency with scripting languages such as Python, PowerShell, Bash, or SQL.
- Experience with automation, monitoring, scheduling, and incident management tools.
- Knowledge of change management, disaster recovery, security controls, and technical documentation.
- Ability to participate in 24/7 on-call rotations and scheduled evening or weekend work.
Preferred Qualifications
- Experience in banking, payments, or other regulated industries.
- Experience with Dynatrace, Ansible, Terraform, Ivanti, or ServiceNow.
- Familiarity with Azure/AWS, APIs, Git, CI/CD, and automated testing.
- Relevant certifications in cloud, automation, ITIL, or SRE practices.
BenefitsIn addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!
