Customers Bank

Relationship Manager - VP or SVP level

Customers Bank$150K — $250K *
US-AnywhereRemote in California, US
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-10 years of experience in venture banking or a related field for VP/SVP levels.
  • Proven ability to originate and expand client relationships in venture-backed companies.
  • Experience with financial advising in the life science and healthcare sectors.
  • Strong networking skills with VC and PE sponsors, incubators, and industry associations.
  • Expertise in structuring credit opportunities and managing portfolio risks.
  • Ability to provide thought leadership and mentorship to junior team members.

Responsibilities

  • Originate and nurture banking relationships with life science and healthcare companies.
  • Act as the primary contact for clients, delivering customized financial solutions.
  • Engage with the ecosystem to generate referrals for new business opportunities.
  • Evaluate and present venture lending solutions to clients and stakeholders.
  • Monitor portfolio health and ensure compliance with financial covenants.
  • Stay informed about industry trends and share insights with clients and team members.

Benefits

  • Opportunity to work in a senior individual contributor role with a focus on a vital industry.
  • Access to a professional network within the life science and healthcare sector.
  • Opportunity to mentor junior professionals and help develop their skills.
  • Engagement in key industry conferences and events for networking and visibility.
  • Exposure to innovative trends in finance through the use of AI and automation tools.
Full Job Description
Salary range: An annual salary range of $150,000 - $250,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

What You'll Do: We are seeking a highly motivated and experienced Relationship Manager at a Vice President or Senior Vice President level to join our Venture Banking team on the West Coast (San Francisco or San Diego area), dedicated exclusively to the Life Science and Healthcare sector. This is a senior individual contributor role focused on originating and deepening relationships with venture-backed companies across therapeutics, diagnostics, medical devices, digital health, and healthcare services.

The Relationship Manager will serve as a trusted financial partner to founders, management teams, and venture capital investors - bringing deep sector expertise, a robust professional network, and a consultative approach to client development.

What Do You Need?
  • The VP level requires a minimum of at least 5-7 years venture banking or related experience, and the SVP level requires a minimum of 8-10 years venture banking or related experience.
  • Originate and grow new client relationships, proactively source and close banking relationships with venture-backed life science and healthcare companies through a disciplined pipeline strategy and sponsor network.
  • Serve as a trusted advisor to portfolio clients, acting as the primary relationship point of contact, delivering tailored financial solutions and partnering across treasury products to meet evolving client needs.
  • Drive ecosystem engagement and deal sourcing. Build presence with VC and PE sponsors, incubators, and industry associations to generate referrals and represent the firm at key sector conferences and events.
  • Structure and support credit opportunities, collaborate with credit officers to structure and present venture lending solutions, monitor portfolio health, and proactively manage covenant compliance and risk.
  • Provide sector expertise and thought leadership. Staying current on life science and healthcare funding trends, share market intelligence with clients and internal teams, and help develop junior talent.


Technology Skills:
  • Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications.
  • Familiar with AI & Automation tools.

About Customers Bank

Customers Bank is a full-service bank that provides a range of financial products and services to individuals, businesses, and institutions. The bank offers checking and savings accounts, loans, mortgages, credit cards, and wealth management services, among others. Customers Bank operates through a network of branches and ATMs in several states, including Pennsylvania, New York, New Jersey, Rhode Island, Massachusetts, New Hampshire, and Illinois. The bank is known for its innovative digital banking solutions, such as its mobile app and online banking platform, which allow customers to manage their accounts and transactions from anywhere, anytime.
Learn more about Customers Bank
Size
1,200 employees
Industry

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