The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Your Mission

As a Relationship Manager for ACH & Online Banking at Nuvei, you will manage an assigned portfolio of partners and clients, serving as a primary point of contact for ongoing relationship ownership, partner engagement, and account support. This role is responsible for building strong partner relationships, understanding partner needs, proactively driving product adoption, identifying growth and cross-sell opportunities, and helping partners navigate Nuvei's processes, systems, and internal resources.

The Relationship Manager will work cross-functionally with teams including Risk, Underwriting, Operations, Product, Sales, and Boarding to support partner needs, resolve issues, coordinate escalations, and deliver a strong partner experience. This role requires a balance of relationship management, payments knowledge, operational follow-through, and proactive communication to support partner satisfaction, retention, adoption, and revenue growth.

Responsibilities
• Manage and cultivate relationships with an assigned portfolio of partners and clients based on complexity, lifecycle stage, and business needs.
• Serve as a primary point of contact for assigned partners and clients, owning account support, partner engagement, and coordination of internal resources.
• Maintain proactive communication with assigned partners and clients to drive engagement, alignment, retention, product adoption, and overall satisfaction.
• Identify opportunities for revenue growth, cross-sell, expanded product adoption, deeper solution utilization, and optimization of ACH & Online Banking usage.
• Develop and maintain a strong understanding of assigned partners' business models, operational needs, goals, and priorities to support relevant solutions and account growth.
• Conduct recurring partner and client meetings, touchpoints, and business reviews to assess performance, align on priorities, and identify growth and adoption opportunities.
• Monitor partner activity, feedback, trends, risks, service needs, and recurring issues to identify opportunities for deeper engagement, process improvement, and an enhanced partner experience.
• Partner with Sales on new or expanding opportunities where relationship insight, partner context, or product knowledge is needed.
• Coordinate with internal teams including Risk, Underwriting, Operations, Product, Sales, and Boarding to support partner needs, resolve issues, and ensure a strong partner experience.
• Support partner escalations and operational issues by driving internal coordination, maintaining clear communication, and following through to resolution.
• Maintain accurate CRM records, account notes, partner activity updates, opportunities, and portfolio visibility.
• Maintain strong knowledge of Nuvei products, services, systems, competitors, and the broader payments landscape.

Requirements

• 3+ years of experience in payments, fintech, financial services, client success, account management, relationship management, partner management, or a related client-facing role.
• Experience managing partner, client, or merchant relationships in a service-oriented or revenue-supporting capacity.
• Demonstrated ability to build external relationships, maintain consistent communication, and support client or partner satisfaction.
• Ability to identify client needs, product adoption opportunities, cross-sell potential, and account growth opportunities.
• Experience coordinating cross-functionally with teams such as Risk, Underwriting, Product, Operations, Boarding, Sales, or Support.
• Strong written and verbal communication skills, with the ability to clearly communicate with external partners and internal stakeholders.
• Strong organizational skills with the ability to manage multiple relationships, priorities, follow-ups, and time-sensitive requests.
• Sound problem-solving skills with the ability to manage inquiries, support escalations, and drive follow-through to resolution.
• Strong attention to detail with the ability to maintain accurate account notes, CRM updates, and partner activity visibility.
• Proficiency with CRM systems, Salesforce preferred, and standard business tools such as Excel, Word, PowerPoint, and Outlook.

Benefits

• Competitive holiday allowance
• 401K Matching program
• Group Insurance Benefits
• Flexible working model
• Employee Assistance Program

Working Language
English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.