State Street Corporation

Relationship Management, MD

State Street Corporation • $170K — $267K *
Boston, MA 02115In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent; advanced degree preferred.
  • Excellent verbal and written communication skills.
  • Proven knowledge of the financial services industry, especially in the insurance sector.
  • 15+ years of total work experience, with 5+ years in relationship management or client service.
  • Ability to facilitate high-level meetings and mentor junior talent.

Responsibilities

  • Strengthen client relationships and monitor service quality through NPS scores.
  • Manage assigned clients to identify growth opportunities while protecting existing revenues.
  • Achieve organic growth and target revenue goals with assigned clients.
  • Collaborate with sales teams to ensure client needs are met with appropriate State Street solutions.
  • Prepare account plans and analyze client metrics for internal stakeholders.

Benefits

  • 401K retirement plan with company match.
  • Comprehensive insurance coverage, including medical, dental, vision, and life.
  • Paid time off for vacation and personal responsibilities.
  • Access to an Employee Assistance Program.
  • Eligibility for annual performance-based incentive compensation.
Full Job Description
What you will be responsible for

As a Relationship Manager:
  • Strengthen and deepen relationships with our clients. Deliver constant monitoring of the client's perception of the quality of our services (NPS score), partner with business leads to maintain strong focus on client service and requirements.
  • Manage assigned client(s) to develop new business and/ or products opportunities to grow our relationship, while protecting existing revenue streams.
  • Responsible for achievement of organic, incremental growth, new business committed revenue, and overall target revenue goals with assigned client(s).
  • Work closely with assigned Sales counterparts to convey client needs, identify potential State Street solutions, outline a strategy for engagement and ultimately achieve growth in share of wallet and /or revenue for their clients.
  • Prepare account plans and delivers business overviews to internal stakeholders for assigned client(s) to include but not limited to pipeline, trending, and year over year analysis.
  • Maintain all relevant data for their assigned accounts in SF360 CRM including but not limited to account information, contacts, opportunities, meetings, current providers insights, and campaigns.
  • Manage the negotiation and execution of client contracts.
  • Employ marketing strategies that promote the full range of Company products/services through close collaboration with the various business partners. Introduce new products and service solutions to clients wherever possible.
  • Drive cohesive coordination of State Street Services to the client between client delivery, product groups, regional teams, sales staff and the client to deliver our solutions to the client.
  • Serve as an escalation point for critical service issues or roadblocks. Shepherds issues through to resolution.
  • Lead coordination and communication across a virtual cross functional team that consists of roles in sales, client service, operations, product, finance and others to ensure we deliver a consistent experience to the client.
  • Assist with client presentation preparation, client meetings, product collaboration, RFPs and sales execution.
  • Develop and report on client(s) metrics and dashboards. Accountable for meeting assigned KPIs.
  • Manage the finalization of Due Diligence Questionnaires for this client when received.
  • Coordinate any required or developmental communications with the client for State Street.
  • Serve as the interface for compliance, regulatory, reputational matters between clients and State Street.
  • Ensure client onboarding for new assets and/or risk management activities are conducted with a high degree of client satisfaction.


What we value

These skills will help you succeed in this role
  • Bachelor's degree or the equivalent. Advanced/graduate degree preferred.
  • Excellent verbal and written communication skills
  • Knowledge of Financials services industry and specific experience covering the insurance segment
  • Ability to effectively facilitate meetings, with all levels within the client organization - from Executive Leadership to Operational points of contact.
  • Proven ability to develop junior talent and provide mentoring where needed.
  • Ability to gain an understanding of client business, challenges and strategic direction and subsequently articulate value proposition for new products and solutions.
  • 15+ years of total work experience preferred with 5 years of Financial Services experience in Relationship Management/ Sales or Client Service.
  • Proven ability to earn client trust and develop relationships (internal and external)
  • Knowledge of Financials services industry


Salary Range:
$170,000 - $267,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street Corporation

State Street Corporation Careers

Join the dynamic team at State Street Corporation, a leading financial services provider known for its commitment to innovation, leadership, and professional growth. As a global powerhouse in investment management and servicing, we offer unparalleled job opportunities that propel your career to new heights.

Work You’ll Do

At State Street Corporation, you’ll be part of a culture that values diversity, leadership, and continuous professional development. Engage in work that transforms the financial landscape and helps our clients achieve their investment goals. Our team at State Street is at the forefront of combining industry expertise with cutting-edge technology to deliver exceptional service and results.

Explore Our Job Opportunities

Whether you’re looking for an entry-level position or a senior role, State Street Corporation offers a range of career paths in areas such as asset management, data analytics, finance, and technology. Our hiring process is designed to identify and nurture talent, focusing on your skills and potential. Prepare your resume, ace the interview, and join a team that’s committed to your career growth.

Internship Programs

Kickstart your career with a State Street internship. Our programs provide hands-on experience, networking opportunities, and professional mentoring in a real-world setting. Interns at State Street gain valuable insights and skills that make them competitive candidates for full-time positions within our company.

Benefits and Growth

State Street Corporation is dedicated to the growth and well-being of our employees. We offer a comprehensive benefits package that supports both your professional and personal life. From advanced career training and leadership development programs to health and wellness benefits, we ensure that our team members have the resources they need to succeed.

Inclusive Culture and Diversity

We pride ourselves on fostering an inclusive environment where every employee can thrive. Diversity is not just embraced; it’s celebrated. At State Street, you’ll work alongside a diverse group of professionals who bring a wide range of perspectives and ideas to the table. Our diversity training programs are designed to enhance collaboration and innovation across our global team.

Stay Connected

Join Our Team Discover the career you’ve always wanted by exploring the job opportunities at State Street Corporation. We look for driven, curious, and innovative team players who are ready to make an impact. Search State Street jobs now and find the position that best matches your skills and interests. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Our careers blog provides you with the latest trends, tools, and advice to keep you ahead in your professional journey.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at State Street Corporation, where your career development is our priority. Join State Street Corporation and be part of a team that values innovation, leadership, and a commitment to excellence. Your future in the financial services industry starts here.
Learn more about State Street Corporation
Size
39,335 employees
Market Cap
$28.4 billion
Industry
Finance & Insurance
Net Income
$2.4 billion
Founded
1792
5 Year Trend
-4.9%
NASDAQ
STT
* Ladders Estimates

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