SummaryThe Registration & Housing Director is responsible for leading the planning and delivery of registration solutions for a wide range of corporate and consumer events, managing cross-functional teams, vendors, budgets, and project schedules to ensure flawless event execution. Serving as the primary client contact for registration, event technology, and housing, the Director leads end-to-end execution from kickoff through reconciliation while mentoring and managing junior staff.
This position will support our Registration team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 2-3 days per week. The ideal candidate will be based out of any of the following locations:
- Philadelphia, PA
- Los Angeles, CA
- San Francisco, CA
- Chicago, IL
- Royal Oak, MI
- St. Paul, MN
- Las Vegas, NV
- New York, NY
- Grand Prairie, TX
- Milwaukee, WI
Essential Duties & ResponsibilitiesRegistration & Program Leadership- Lead end-to-end execution of event registration programs from kickoff through reconciliation, including registration technology, budgeting, invoicing, housing, contact center, mobile app, reporting, and SAC/LR
- Serve as the primary client and stakeholder contact, ensuring clear communication and alignment on goals, objectives, and delivery expectations
- Develop and manage project timelines/workbooks and deliverables; drive execution across internal teams, clients, and third-party partners
- Lead client registration discovery calls and present registration technology solutions tailored to client goals, in addition to internal and client kickoffs, weekly status meetings, and post-event debriefs
Technology, Housing & Financial Oversight- Provide advanced event technology leadership across Cvent, Swoogo, RainFocus, etc.; maintain current certifications on at least two platforms
- Oversee hotel room block management including availability, waitlists, attrition, rooming lists, and hotel partner coordination
- Create and manage project and client budgets; oversee vendor invoicing, expenses, and reconciliation;partnering closely with finance and project leads throughout each program to ensure budget accuracy.
- Negotiate contracts and agreements with third-party vendors
- Lead Venue/Hotel Sourcing utilizing departmental templates and procedures
- Provide event reporting, analytics,and audits; assess reporting needs and recommend efficient strategies
- Ensure attendee registration processes comply with GDPR and other privacy regulations, including consent management and data handling
Team Management & Development- Manage and mentor Registration/Housing Managers, Senior Managers, and Specialists
- Oversee workload assignment, performance evaluations, coaching, and development
- Support onboarding and ongoing training of team members while fostering a high-performing team culture
- Partner with the Sparks New Opportunity team on RFPs and manage sold programs through post-event wrap-up
Education & Experience- Bachelor's degree preferred, High School Diploma or Equivalent with relevant work experience required
- 10+ years of registration and housing experience
- Strong client service and leadership skills
- Continuous follow-up and follow-through on project deliverables
- Strong written and verbal communication skills
- Ability to execute with minimal supervision; mentor junior team members
- Current certifications in at least 2 platforms: Cvent, RainFocus, Swoogo, or Bizzabo
- Mastery of G Suite (Slides, Sheets, Docs), Microsoft Office, Airtable, and all relevant internal and client tools
- Advanced proficiency in PowerPoint to build, format, and maintain polished client-facing presentations for project updates, event recaps, and strategic recommendations
- Experience managing programs for 5,000+ attendees
Certificates, Licenses, RegistrationsTravel RequirementsTravel up to 25%
What We OfferThe Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
- Medical, Dental, Vision Insurance
- Tuition Reimbursement
- Paid Parental Leave
- Life, Accident and Disability
- Retirement with Company Match
- Paid Time Off
- Salary range of $100,000-$135,000 based upon experience
- Eligible for an annual bonus of up to 10% of the base salary
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