Scheduled Weekly Hours:40
Work Shift: Evenings (United States of America)
The RN Triage Specialist provides telephonic triage to assist callers to determine the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers.
The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality and experience and coincides with the organization's mission and identified key strategic or performance initiates.
Essential Job Functions - Provides telephonic triage or requested support and / or virtual monitoring. Offers subsequent recommendations, education or care advice using decision making tools, clinical judgement, and defined workflows.
- Participates in care coordination, by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk and injury reporting. Schedules provider appointments and facilitates provider communication.
- Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practice, guidelines, or workflows.
- Participates in virtual monitoring and subsequent reporting and escalation to support services identified by customer. Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained.
- Participates in process improvement, professional development, peer development and peer review
Registered Nurse (RN) - Triage Nurse Specialist - Conduit Health Partners Evenings - Weekend Rotations and 3 Holidays per year - Full BenefitsThis document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation and appropriate within the scope of practice for the registered nurse.
Licensing/Certification - RN license required in applicable state(s).
- Multistate/Compact RN Licensure preferred
Education - ADN or Diploma Nursing required
- BSN preferred
Work Experience - 1 year of acute care nursing experience required.
- Triage experience preferred.
Training - EPIC Electronic Health Record (preferred)
Patient Population - Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
Working Conditions - Periods of high stress and fluctuating workloads may occur.
General office environment.
May have periods of constant interruptions.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
Prolonged periods of working alone.
Other: Remote/ At Home work Environment Opportunity may be provided. This is dependent upon business needs and capability. Will require a signed agreement. Minimum internet speed of primary and secondary work locations is: download speed of 100Mpbs; upload speed of 20Mbps. Reference policy: Conduit Health Partners Work from Home.
Additional Physical Requirements/Hazards - Physical Requirements Manual dexterity (eye/hand coordination)
Perform shift work
Hear alarms/telephone/audio recordings
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity - far
Acuity - near
Skills - Inform medical professionals regarding patient conditions and care
- Assessment of condition via telephone or video
- Attention to detail
- Critical thinking
- Communication
- Teamwork
- Conflict resolution
- Active listening
- Relationship building
- Agility and adaptability
Range- Minimum: $32.36
- Maximum: $51.78
Many of our opportunities reward* your hard work with:
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status.
Department: SS Conduit Health - Nurse Access
