Job Description:Why Join Us- Benefits starting day one, including health, dental, and retirement plans
- Competitive pay and opportunities for career growth and continued education
- Flexible weekday schedule with limited weekend/holiday rotations
- Collaborative, physician-led environment
- Free onsite parking
- Convenient Seacoast New Hampshire locations
- Respectful, patient-centered culture
The RoleProvide telephone-based nursing assessment and guidance to help patients receive the
Right Care, Right Place, Right Time. Using established protocols, guidelines, and clinical judgment, you will determine the appropriate next step in care, including home care instructions, an office or telehealth visit, Urgent Care, the ER, or 911 when needed.
Schedule: Four 9-hour days with a half-day Wednesday or five 8-hour shifts.
This position does not replace childcare or eldercare.Major Responsibilities- Respond promptly to patient calls and assess needs through active listening and open-ended questions.
- Conduct nursing assessments and provide recommendations using established guidelines, protocols, and algorithms.
- Schedule appropriate provider visits when emergency or after-hours care is not required.
- Assess patients across the lifespan, from newborn through age 100+.
- Provide professional, compassionate customer service and telephone communication.
- Document calls, assessments, and actions in the patient medical record.
- Communicate assessment outcomes to healthcare team members to support appropriate follow-up.
- Follow contingency procedures during internet or power outages.
- Maintain patient privacy and confidentiality.
- Perform other duties as assigned.
Requirements- Graduate of an accredited RN program
- NH RN license or RN license from another Compact State
- BLS within 6 months of hire
- Ergonomically appropriate home workspace and high-speed internet
- Private workspace for confidential patient conversations and HIPAA compliance
- Strong communication and customer service skills
Computer workstation will be provided.
Pay Range: $32.30 - $52.79
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. 
