Registered Nurse NavigatorAuburn, WA | Full-Time | $85,280.00-$129,022.40 AnnuallyAbout the RoleThe Registered Nurse Navigator plays a vital role in helping patients navigate the complexities of the healthcare system throughout their cardiology care journey. Serving as a registered nurse, case manager, and patient liaison, this position coordinates care, addresses clinical and psychosocial needs, facilitates access to resources, and advocates for patients and their families.
In addition to supporting individual patients, the Nurse Navigator contributes to clinical quality, cost-effective care, and program performance by monitoring outcomes, identifying improvement opportunities, developing educational initiatives, and collaborating with providers and multidisciplinary teams. This role requires strong clinical judgment, independence, and a commitment to delivering high-quality, patient-centered care.
Your Day-to-Day ResponsibilitiesPatient Navigation & Advocacy- Screen patients to identify appropriate candidates for navigation services and manage an assigned patient caseload.
- Guide patients through the healthcare system by coordinating referrals, facilitating access to specialty care, and connecting patients with clinical, financial, and community resources.
- Assess patient and family needs, including physical, psychosocial, emotional, and financial barriers that may affect the plan of care.
- Coordinate referrals to appropriate services, including nutrition, social work, home health, hospice, complementary therapies, and community resources.
- Develop therapeutic relationships, promote patient satisfaction, and advocate for the rights, dignity, and needs of patients and their families.
- Track interventions and outcomes, collaborate with the healthcare team, and address barriers to continuity of care.
Clinical Oversight & Care Coordination- Monitor treatment plans and notify the appropriate provider when a plan of care is ineffective or requires reassessment.
- Apply clinical knowledge and nursing judgment to support safe, appropriate, and effective patient care.
- Work independently within the scope of RN licensure and under the direction of the physician of record.
- Serve as a clinical resource for hospital- and clinic-based nursing teams.
- Participate in multidisciplinary conferences and collaborate with physicians, nursing staff, management, and other care team members to coordinate care.
- Participate in payer appeals by applying relevant review criteria and patient-specific clinical information.
Quality Improvement & Program Development- Collect, trend, and analyze patient outcome data to identify best practices, evaluate program effectiveness, and support performance improvement.
- Collaborate with program leadership to establish key performance indicators and improve clinical quality, patient outcomes, and care delivery.
- Contribute to the development and review of navigation program standards, competencies, guidelines, policies, and training plans.
- Identify opportunities to develop or enhance programs in response to community needs.
- Promote cost-effective care through appropriate resource utilization, treatment-plan monitoring, and alignment with organizational priorities.
Patient, Family & Staff Education- Assess the educational needs of patients, families, and healthcare team members.
- Develop and deliver education plans and materials that support patient understanding, informed decision-making, and effective care management.
- Provide staff education, in-services, and learning opportunities that support clinical practice improvement.
- Participate in community awareness and outreach activities to promote education and access to available resources.
Professional Collaboration & Accountability- Establish effective working relationships with patients, families, providers, community agencies, and other healthcare professionals.
- Demonstrate initiative, sound judgment, organization, and adaptability when managing competing priorities and resolving complex issues.
- Support responsible resource allocation and organizational goals through sound clinical and fiscal stewardship.
- Maintain reliable attendance, meet organizational competency expectations, follow CSC policies and procedures, and demonstrate the organization's core values of respect, integrity, stewardship, excellence, collaboration, and kindness.
- Perform other duties as needed or assigned.
What You'll Need to SucceedRequired- Current Washington State RN license
- Bachelor's degree in Nursing; an Associate Degree in Nursing with equivalent additional experience may be considered
- 3-5 years of recent clinical experience in cardiology or a related specialty
- Strong clinical judgment, communication, and care coordination skills
- Knowledge of clinical workflows, payer guidelines, and case management
Preferred- Master's degree in Nursing
- Certification in the assigned specialty
Work Environment- Fully onsite at our Auburn location
- Monday-Friday, 8:00 AM-5:00 PM
- Collaborative work with patients, families, providers, and multidisciplinary teams across applicable clinical settings
Join Our TeamIf you're a registered nurse who is passionate about patient advocacy, clinical excellence, and improving the healthcare experience, we'd love to hear from you. Join Cardiac Study Center and help patients navigate their care with confidence while making a meaningful impact on the quality and coordination of cardiology services.
