This position is incentive eligible.
Job Summary and QualificationsThe Regional Vice President, Support Services provides executive operational leadership for Support Services across an assigned region, encompassing Environmental Services (EVS), Food and Nutrition Services (FANS), and Facility Management. This leader translates enterprise Support Services strategy, standards, and operating models into consistent regional execution and is accountable for performance across division, market, and facility operations. The Regional Vice President directly leads the Division Vice Presidents of Support Services and, through them, market and facility leaders; establishes clear governance, performance expectations, and resource priorities; and drives measurable improvement in care experience, quality and regulatory readiness, workforce performance, operational reliability, and financial outcomes. The role serves as the Senior Support Services partner to Group, Division, and Facility Executives, integrates enterprise functional capabilities with field operations, removes barriers to execution, and builds leadership capacity to sustain high-performing, standardized operations across the region.
Major Responsibilities:
- Provides executive leadership for Support Services operations across the assigned region and directly oversees Division Vice Presidents of Support Services, establishing priorities, accountability, operating cadence, and performance expectations across divisions, markets, and facilities.
- Translates enterprise Support Services strategy into regional operating plans and ensures consistent execution of standards, programs, technology, policies, and service-delivery models across EVS, FANS, and Facility Management.
- Drives performance across a balanced scorecard with particular focus on care experience, quality and regulatory readiness, operational execution, employee engagement, labor productivity, financial performance, facility reliability, and service excellence.
- Establishes regional governance and performance-management routines to monitor key metrics, identify performance gaps, prioritize interventions, validate outcomes, and escalate material risks, barriers, or missed commitments to the Vice President of Support Services Operations and appropriate operational executives.
- Partners with Division and facility leadership to reduce variation and standardize processes, staffing approaches, supply and food-cost management, maintenance practices, technology utilization, and other Support Services operating disciplines.
- Identifies underperforming divisions, markets, and facilities using operational, financial, quality, compliance, workforce, and service indicators; deploys the appropriate leadership, subject-matter expertise, and performance-improvement resources to accelerate recovery and sustain results.
- Provides strategic leadership for expense management and financial stewardship, including labor performance, grid and staffing-model execution, supply and purchasing compliance, budget performance, benchmarking, savings initiatives, and disciplined resource allocation.
- Builds and maintains highly effective executive relationships with Group, Division, market, and facility leaders and serves as the senior regional Support Services advisor on operational priorities, service delivery, organizational effectiveness, and performance risk.
- Integrates regional operations with enterprise functional leaders across Operations Support, Technical/Engineering/Capital, Regulatory/Safety/Compliance, Finance, Human Resources, Supply Chain, Information Technology, Clinical Operations, and other corporate partners to enable coordinated execution.
- Ensures strong operational leadership and alignment for environment-of-care, life-safety, facility infrastructure, food safety, infection prevention, accreditation readiness, emergency response, and other requirements that intersect Support Services operations.
- Leads regional talent strategy for Support Services, including succession planning, leader selection, coaching, development, performance management, and career pathways for Division Vice Presidents, market leaders, and key facility leadership roles.
- Sponsors regional implementation of major Support Services initiatives and complex change, ensuring clear ownership, project governance, stakeholder alignment, timely execution, adoption, and sustainment across multiple divisions and facilities.
- Uses data and field intelligence to identify systemic opportunities, recommend regional and enterprise solutions, and inform future operating models, resource deployment, service expansion, and standardization priorities.
- Demonstrates executive presence, sound judgment, and decisive leadership in a highly matrixed, multi-site environment; communicates regional performance, risks, decisions, and outcomes with senior-level clarity.
REQUIREMENTS
- Ability to travel up to 75%
- Baccalaureate degree in business, healthcare administration, hospitality, nutrition, operations, engineering, facility management, or a related field. Required
- Master's degree in business administration, healthcare administration, operations, or a related field. Preferred
- Minimum of 10 years of relevant multi-site operations experience, including 5+ years progressive management experience with multi-site operations in healthcare Support Services, Environmental Services, Food and Nutrition Services, Facility Management, and/or hospitality operations. Demonstrated success leading senior leaders, influencing executive stakeholders, standardizing operations across multiple sites, and driving measurable operational and financial results. HCA Healthcare Operations experience is a plus. Required
- Demonstrated success leading senior leaders, influencing executive stakeholders, standardizing operations across multiple sites, and driving measurable operational and financial results. HCA Healthcare Operations experience is a plus. Preferred
Licenses, Certifications, & Training:
- LEAN and/or Six Sigma or executive leadership certification is preferred.
BenefitsHealthTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Regional VP Support Services opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.
Unlock the possibilities and apply today!
