Job SummaryThe Regional VP of Property Operations ensures that properties Mercy operates in their assigned region(s) provide high quality property management and resident services to the people who reside in the units. Oversees a major segment of the Mercy Portfolio and has primary accountability for the assigned portfolio's financial performance, general management of the asset and the quality of resident services. This position is eligible for a hybrid work schedule.
Pay: $160,000 - 200,000 annually, depending on experience
Benefits- Early close Fridays (3 paid hours off each Friday)
- Early close prior to a holiday (3 paid hours)
- Several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision
- 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
- Paid time off between Christmas Day and New Year's Day
- Paid time off to volunteer
- Paid parental and caregiver leave
- Employer-paid life insurance
- 403b + match
- Access to free Employee Assistance Plan
- Pet insurance options
Job DescriptionEssential Duties and Responsibilities- Participate either directly or through delegation on Regional Development Teams on issues related to acquisition, project design, and property management related issues that can be identified in pre-development and construction. Make recommendations to Portfolio Risk Management and SVP for Property Operations regarding approval of RPAs.
- Consult with and advise Regional Development Teams, Regional Directors and Supervisors, and Central Office regarding: Property Budgets, Regional Budgets, Operational Planning, and Financial Planning.
- Provide leadership and support to staff, which assures that Mercy's stated core values of Respect, Justice, and Mercy are in place and subscribed to throughout assigned region(s).
- Provide leadership and support to regional Resident Services staff in assuring that the highest level of service-enriched housing is in place throughout assigned region(s).
- Work closely with the appropriate Regional Development Corporation personnel to ensure a coordinated and cohesive approach to Mercy's presence in each region.
- Facilitate appropriate owner/management relationships with RDC and Asset Management personnel.
- Supervise Regional Directors and other staff working in assigned areas as required.
- Develop and recommend appropriate policies congruent with the strategic direction and plans of Mercy Housing.
- In consultation with the Asset Management and Compliance Departments, ensure that the necessary systems are in place to monitor site compliance with all Partnership Agreements, Regulatory Agreements, and any other requirements.
- In consultation with the SVP for Property Operations, develop and negotiate fee management contracts with third party owners, as required.
- Ensure that all property management fees have been maximized and are being charged, billed, and collected in an effective and timely manner.
- Remain current on local, state, and federal issues related to the affordable housing industry and disseminate the information accordingly in an efficient manner.
- In conjunction with Human Resources and Compliance and Training staff, ensure that appropriate training programs are in place in the assigned region.
- Take responsibility for inviting and facilitating communication among the Central Office, Regional Development, Resident Services and Property Management staff.
- Effectively lead and work in a collaborative manner with different work groups throughout Mercy Housing, including, but not limited to, Portfolio Risk Management, Financial Services, Human Resources, and task forces/committees as assigned.
- Assess market trends in real estate by region at least annually and report data to the Regional Offices.
- Work outside normal business hours to respond to the needs of the properties.
Competencies- Articulate and integrate the mission and the core values of Respect, Justice and Mercy into day-to-day work.
- Hold self and team accountable to fostering and reflecting the core values when working with others and when making business decisions.
- Able to interact effectively with diverse and vulnerable populations who have experienced homelessness.
- Able to motivate people to superior performance, while working through complex people issues in a large organization with multiple relationships.
- Demonstrated ability to work collaboratively, communicate effectively and build coalitions and partnerships.
- Able to design, implement, and evaluate operating systems for a large property management organization.
Supervisory Responsibilities- Be diligent in recruiting, hiring, and developing employees who demonstrate and are aligned with the core values.
- This position has supervisory responsibilities.
Minimum Qualifications- Bachelor's degree in Business Administration or other appropriate discipline desired, or related experience.
- Real Estate Broker's license or ability to obtain one.
- Minimum five (5) years' experience as a manager of affordable housing communities and staff.
- Experience in generating property and corporate budgets, implementing systems for large property operations organization, and supervision of management staff.
- Comprehensive knowledge of affordable housing programs and funding mechanisms including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bonds.
- Working knowledge of applicable local and federal housing laws including Fair Housing and Landlord Tenant laws.
- Demonstrated ability to create and manage quality, resident-driven programs.
Preferred Qualifications - Experience working in a large, mission-driven organization.
Knowledge and Skills- History of hiring high quality staff, strong supervisory skills, and the ability to develop the skills of staff within the assigned portfolio.
- Speak and write well and advocate for affordable housing and the residents we serve.
- Ability to interpret and understand financial information, familiarity with the preparation of corporate and property budgets.
- Possession or ability to obtain a valid driver's license at time of appointment.
