SUMMARY OVERVIEWThe Regional Vice President provides strategic leadership, vision, and acts as a resource for their region. This position provides guidance to their direct reports that should result in safe and profitable stations that provide excellent customer service. This position drives change as necessary for the company to continue to improve processes, performance, and accountability. Responsible for expansion activities and the overall performance of the stations that typically operate 24/7, sales planning, and execution of corporate initiatives.
RESPONSIBILITIES- Direct activities of the station operations, station managers, affect positive change within the region, while promoting adherence to company policies and procedures
- Airport Station Operations can include but is not limited to duties of ramp teams, customer service agents, wheelchair agents, facility cleaners, aircraft cleaners, quality control agents, fueling, deicing and baggage services
- Work with the safety team to ensure that safety initiatives are properly administrated at all stations
- Work with the training team to ensure training requirements are properly administrated at all stations
- Oversee the preparation of their assigned budgets, provide on-going support to keep results within the plan to yield bottom line expectations
- Develop performance methods and programs to measure company objectives and ensure these are being met
- Routinely communicate and meet with customers fostering strong partnerships
- Develop annual operating and business plans and the accompanying financial budget in keeping with the strategic plan
- Implement and monitor policies, standards, operating procedures, and long-range objectives
- Emphasize troubleshooting and coaching at the airport stations as needed to ensure KPI's and other measures of success are obtained
- Provide guidance and leadership to the functional and operations management within the region, including areas such as labor relations, Operations efficiencies, maintenance, facility oversight, ADA, safety/security and other functional areas
- Maintain strong relationships with existing and potential new customers
- Assist in the development process for new business; share joint responsibility for growth with the Business Development team
- Develop and mentor high potential employees in the region
- Help recruit new talent to bring into the region to fill needed vacant positions
- Ensure the highest level of safety compliance across the region
- Perform any additional duties as assigned by management
QUALIFICATIONS- 18 years of age or older
- Must be legally authorized to work in the country of
- Must hold a valid driver's
- Communicate effectively in English (reading, writing, speaking)
- 8+ years of progressive management experience, including 5+ years leading multi-station or multi-site operations in aviation ground services or a related 24/7 operational knowledge of FAA, TSA, OSHA, airport authority rules, airline customer ground-handling manuals and audits, and IATA ISAGO if it applies. For fueling: NFPA 407 / ATA 103.
- Knowledge of safety practices associated with the aviation industry
- Excellent client relationship skills
- Ability to manage cost control and financial/budget experience across multiple locations
- Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
- Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
- Ability to work effectively with labor; including labor grievances and negotiations
- Aviation into plane and ground fuel experience is a plus
- Bilingual in English/Spanish and experience working with AI a plus
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Pass a background check and drug screen
- Must be flexible to work extended hours on occasion to support our field operations
- Up to 75% travel between airport stations and for meetings and outside training
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:- Ability to lift up to 25 pounds
- Walking and standing on the ramp and airfield, in all weather, around moving aircraft and ground equipment
- Exposure to noise, jet fumes and outdoor conditions
- Wearing required PPE and hearing protection
- Be able to hear and respond to the spoken voice and to audible alarms
- Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
