Regional Vice President of Operations

Crunch Fitness • $110K — $130K *

Atlanta, GA 30349In-Person

Hospitality & Recreation

5 - 7 years of experience

Today

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Job Overview by Ladders

Qualifications

5+ years in multi-unit operations leadership, ideally in fitness, hospitality, or service
Demonstrated leadership in developing and holding teams accountable
Deep understanding of club operations, member services, and billing processes
Experience using KPIs and audits to enhance operational performance
Exceptional communication, leadership, and organizational abilities
Analytical skills for identifying trends and improving processes
Adaptability in a fast-paced, growth-oriented environment
Willingness to travel across assigned clubs, residing in one of the designated markets
Genuine passion for fitness and high-quality member experiences

Responsibilities

Conduct regular audits of clubs to ensure operational standards are met
Ensure company SOPs and policies are consistently executed in all clubs
Collaborate with maintenance teams to address facility issues promptly
Monitor billing accuracy, collection efforts, and address any disputes
Provide training and coaching for Operations Managers and club leaders
Analyze member feedback and trends to enhance satisfaction and retention
Support Brand Excellence audits to uphold company standards
Manage inventory ordering processes to align with company protocols
Engage with online reputation and social media, responding to member feedback

Benefits

Medical, Dental, and Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Life insurance and short-term disability
Complimentary Crunch Fitness membership
Discounted personal training sessions
Opportunities for continued education
Potential for rapid career advancement in a growing organization
Inclusive and energetic team culture

Full Job Description

Regional Vice President (RVP) of Operations- (GA, NC, TN Markets)

Job Summary

The Regional Vice President (RVP) of Operations oversees operational performance across an assigned region of clubs (GA, NC, TN markets), ensuring consistent execution of company standards, policies, and member experience expectations. This role partners with club leadership to drive operational excellence, monitor key performance metrics, and develop strong leadership teams while supporting the company's continued growth and success.

Key Responsibilities

Conduct regular club audits including Operations, Cleaning and Staff Test Outs, providing feedback and coaching to club leadership
Ensure consistent execution of company SOPs, operational standards, and membership policies across all assigned clubs.
Partner with Maintenance and club leadership to track service tickets and ensure timely facility issue resolution.
Monitor and improve ACH/EFT performance, billing accuracy, and collections efforts, including oversight of ACH rejects, RFC disputes, and chargebacks.
Train, mentor, and support Operations Managers and club leadership teams, providing in-club coaching and leading regional training sessions focused on KPIs and operational best practices.
Review member feedback, SMG responses, and cancellation trends to identify opportunities to improve member satisfaction and retention.
Support Brand Excellence audits, mystery shop reviews, and corporate initiatives to maintain company standards and operational consistency.
Oversee operational ordering processes including cleaning supplies, beverages, and apparel inventory to ensure compliance with company protocols.
Monitor online reputation and social media engagement, ensuring timely responses to member feedback and maintaining brand standards.

What We're looking For:

5+ years of experience in multi-unit operations leadership, preferably within the fitness, hospitality, or service industry
Proven ability to lead, develop, and hold leadership teams accountable across multiple locations
Strong understanding of club operations, member services, billing processes, and operational compliance
Experience working with KPIs, operational audits, and performance metrics to drive results
Excellent leadership, communication, and organizational skills
Ability to analyze operational trends and implement process improvements
Comfortable working in a fast-paced, high-growth environment
Ability to travel regularly across all assigned clubs and markets, including Tennessee, North Carolina, and Georgia (must be located within one of the assigned markets)
Passion for fitness and delivering exceptional member experience

Perks & Benefits

Competitive salary + bonus opportunities
Medical, Dental, Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Life insurance & short-term disability
Free Crunch Fitness membership
Discounted personal training sessions
Continued education opportunities
Rapid career growth in a fast-expanding company
A high-energy, supportive team environment

If you're ready to stop searching for a job and start building a career with purpose, apply today and take the first step toward leading in one of the fastest-growing fitness brands in the country.

About Crunch Fitness

Crunch was founded in a basement level aerobics studio in New York City’s East Village in 1989 by Doug Levine. With the collaboration of exercise instructors the group fitness programming was started at Crunch. Today there are more than 500,000 gym members across the US and operations recently extended to Australia.

Crunch Fitness Careers

There has never been a better time to join the vibrant team at Crunch Fitness—the leading network of fitness centers known for its energetic atmosphere and diverse offerings.

Work You’ll Do

Join Crunch Fitness's industry-leading team to assist individuals in achieving their fitness and wellness goals. At Crunch Fitness, the focus is on transforming lives through dedication, innovation, and leadership in the fitness industry. Lead in a unique role within the marketplace, at the convergence of health, wellness expertise, and digital innovation. Work alongside a dynamic team of fitness and health advisors to help members navigate their personal fitness journeys. Collaborate with the most passionate group of fitness professionals—dedicated to fostering a culture of growth, diversity, and innovation.

Introducing the Crunch Fitness Professional Growth Path

The team is building a market-leading program to offer job opportunities that allow for personal and professional development within the fitness industry.

Do Innovative Work

Join the largest group of fitness experts—dedicated professionals at the intersection of health, industry expertise, and digital innovation.

Drive Innovative Work

Deliver targeted fitness solutions through a depth and breadth of training experience and innovation that’s second to none.

Be Part of a Great Team

Engage in a wide range of fitness technology and harness the unparalleled capabilities, global scale, and joint solution development of a leading team.

Future-proof Your Career

Advance as far as your ambition takes you with near-limitless opportunities to grow your career with unmatched training, development, and certification support.

Explore

Discover how Crunch Fitness leads the way in predictive health maintenance and innovative fitness solutions that cater to a diverse clientele.

The Crunch Fitness Leadership and Innovation Initiative

The combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their personal health and fitness. Clients across the globe look to Crunch Fitness for new strategies and solutions to drive health innovation and growth in the digital era.

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Join the Team

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Size

1,001 employees

Industry