Job Summary
This position is responsible for providing Terumo EVH clinical, technical, and educational expertise within the assigned Region in order to fulfill EVH sales, customer support, and overall Company goals. This position requires 90% travel, and candidates will need to reside in the Eastern Region of the United States.
Job Details/Responsibilities
1. In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
2. Sales: Taking direction from the Regional Sales Director, serve as the Terumo CV representative to surgeons, physician assistants, RNs, and support staff regarding EVH (and to a lesser extent, Beating Heart) products, services, and clinical support. Maintain current knowledge regarding products, procedures, Terumo CV programs, services, and competitive products, maintain open, effective communication with all customers and other Terumo CV associates. Provide EVH-specific training to the Region's sales associates.
3. Clinical and Technical Support: Represent Terumo CV during surgeries of products to provide clinical support, troubleshooting, and other technical assistance. Coordinate with the Surgery Clinical team to secure/assure proper coverage of accounts. Provide follow-ups in hospitals and clinics, provide support with field clinical investigations in assigned institutions, receive technical inquiries by telephone, research solutions to questions or problems, provide on-call support as needed for surgeries, troubleshooting, follow up, etc. including evenings and weekends.
4. Educational Support: Educate and train clinicians and hospital personnel on technical matters relating to our products through conducting and/or coordinating training and education programs. Provide additional training and resources for hospital staff to enable them to conduct training for their personnel ("train the trainer") if required.
5. Seminars/Trade Show/Symposiums: Participate and present in technical seminars, symposia, and trade shows. Offer clinical and technical information and assistance to customers during these various events.
6. Product Development Support: Provide input to Product Development for new product development through knowledge of customer/clinical requirements.
7. Ensure documentation/training is in compliance with Terumo and hospital requirements.
8. Perform other duties as assigned.
Qualifications/ Background Experiences
Requires a four-year college degree in nursing, cardiovascular, or technical discipline and a minimum of ten years of experience in hospital/clinic, cardiovascular setting (operating room environment) or a high school diploma or equivalent and certification in appropriate medical discipline with twelve years of clinical experience in hospital/clinic, cardiovascular setting (operating room environment). Basic computer software skills, i.e., Microsoft Office.
The annualized base salary range for this role is $160,000 to $222,000. Final compensation packages will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand.
