Full Job Description
The Supply Base Manager will lead regional and local supplier performance management, critical shortage escalation, recovery planning, and direct engagement with specific or high-risk suppliers to improve delivery reliability, quality responsiveness, and supply assurance for region-specific business units in alignment with the existing global commodity management supplier strategy.
This role serves as a primary escalation point when supplier delivery, quality, capacity, or responsiveness issues place Creation and Creation's customer commitments at risk relative to the regional and local suppliers in scope, including inside-lead-time support needs, supplier decommits, quality disruptions, and factory constraints.
Creation serves customers in regulated Defense, Medical, and Tech Industrial markets; this role requires awareness of applicable quality, compliance, and customer requirements when supporting supplier performance and escalation activity.
DUTIES AND RESPONSIBILITIES include, but are not limited to:
• Lead supplier performance management activities, including supplier scorecards, business reviews, corrective action follow-up, and performance trend analysis for the regional and local suppliers in scope in alignment with global commodity management strategy and performance analysis processes.
• Serve as the lead escalation point for critical material shortages, supplier decommits, supplier responsiveness issues, capacity constraints, and supplier quality disruptions that impact Creation's ability to support customer requirements.
• Coordinate cross-functional escalation teams across Supply Chain, Planning, Procurement, Quality, Engineering, Operations, Sourcing, Program Management, and site leadership to resolve supplier issues.
• Support supplier audits, factory visits, process reviews, and operational assessments.
• Develop and manage supplier recovery plans for high-risk suppliers, including clear action owners, commitment dates, updated delivery schedules, escalation paths, and communication cadence.
• Clearly communicate supplier risk, recovery status, mitigation plans, and escalation needs to internal leadership, customers, suppliers, and executive stakeholders.
• Build positive relationships with specific regional and local suppliers while maintaining clear accountability for commitments, delivery recovery, corrective actions, and performance improvement.
• Help align regional and local supplier performance processes, escalation playbooks, scorecard methodology, factory visit expectations, and recovery reporting with current global processes and procedures.
• Visit supplier locations as needed for escalations, audits, factory reviews, shortage recovery, and supplier development. Travel is expected to exceed 50% depending on business needs.
• Other duties and responsibilities as assigned.
QUALIFICATIONS:
Education and Required Experience
Education: Bachelor's degree in Supply Chain Management, Operations, Business, Engineering, Quality, or a related discipline preferred.
Experience: Minimum 5 years of experience in Supply Chain, Materials Management, Procurement, Supplier Management, Operations, Quality, Engineering, or a related manufacturing environment.
Experience should include supplier performance management, escalation, MRP planning, purchasing, inventory management, shortage recovery, supplier quality, or manufacturing operations. EMS industry experience and practical experience in a complex manufacturing or multi-location environment are preferred.
Skills Required
• Strong written and verbal communication skills, including engagement with suppliers, customers, and senior leaders.
• Ability to multitask and prioritize in a fast-paced manufacturing and escalation-driven environment.
• Strong facilitation and leadership skills with the ability to lead cross-functional teams without direct authority.
• Ability to quickly understand technical, quality, supply chain, and operational issues and engage the right subject matter experts.
• Organized, self-motivated team player able to work well under pressure and maintain disciplined follow-up on critical issues.
• Ability to create clear executive updates, recovery plans, escalation summaries, scorecards, and action trackers.
• Advanced knowledge of Microsoft Office, including Excel, PowerPoint, Outlook, and Teams.
• Ability to improve functional processes, supplier performance systems, escalation playbooks, and performance management tools.
• Demonstrates commitment to implement initiatives, exercise independent judgment within broad guidelines, and drive sustainable improvement.
• Kinaxis/Rapid Response, SIOP process management, Oracle ERP, supplier audit, SCAR, 8D, RCCA, Lean Manufacturing, or Continuous Improvement experience desired.
This role requires access to export-controlled information or items that require "U.S. Person" status. As defined by U.S. law, individuals who are any one of the following are considered to be a "U.S. Person": (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) .
