The Solution Engineer (SE) provides pre-sales solution leadership in support of the successful selling of IDeaS solutions. This role applies strong hospitality domain knowledge and revenue management expertise to understand customer business objectives, guide buying journeys, and design solutions that deliver measurable commercial value.
The Solution Engineer works closely with Account Management and New Business Sales teams to influence deal strategy, lead demonstrations, and support competitive positioning. This role operates with autonomy within defined opportunity scope and serves as an execution partner for individual clients and prospects within the regional go-to-market organization.
What you'll be doing...Customer & Buyer Engagement- Position IDeaS as a trusted business partner by clearly articulating how solutions address customer commercial objectives, including revenue growth, efficiency, consistency, and scalability.
- Actively support and influence customer buying journeys by understanding evaluation criteria, stakeholder dynamics, and decision-making processes.
- Support and, where appropriate, lead executive-level solution discussions for opportunities, ensuring alignment between customer objectives and IDeaS value propositions.
Solution Design & Delivery Excellence- Design and deliver high-impact, customer-relevant demonstrations with clearly defined objectives, success criteria, and scope control.
- Architect and document appropriate solutions across IDeaS products and features based on customer needs, operational maturity, and strategic goals.
- Qualify, prepare, and deliver presales presentations, including readiness for revenue management tools, implementation approach, and proof of concept / ROI narratives.
Commercial Partnership & Execution- Partner with Sales and Account Management to develop account strategies, assess customer needs, and address critical issues to support regional goals.
- Contribute to deal strategy, including solution positioning, risk identification, and competitive differentiation.
- Manage, lead, and contribute to RFx and Security Assessment responses, ensuring solution accuracy, consistency, and alignment to customer requirements in partnership with other teams.
Market, Industry & Competitive Insight- Apply industry best practices and revenue management expertise to tailor solutions for specific customer segments, portfolios, and regions.
- Maintain strong awareness of competitive solutions and market dynamics to support effective competitive positioning.
- Investigate and evaluate emerging technologies, including IDeaS partners and competitive offerings, to inform solution design and sales strategy.
Internal Collaboration & Leadership- Act as technical lead on assigned opportunities, coordinating with Product, Integrations, Consulting, Client Services and Partner teams as required.
- Contribute to regional and global Solution Engineering initiatives, sharing best practices and supporting continuous improvement.
- Support marketing events, trade shows, and user group meetings as needed.
- Performs other duties as assigned.
What you'll bring to us...- Bachelor's degree or equivalent practical experience.
- 5+ years of experience in technical sales, consulting, solution engineering, or related roles.
- Preferred: 3+ years of experience in hospitality, distribution, and revenue management, including exposure to automated revenue management systems.
Knowledge & Skills- Strong understanding of hospitality revenue management concepts, pricing, distribution, and forecasting.
- Working knowledge of hotel technology ecosystems, including PMS, CRS, channel management, and related systems.
- Proven ability to communicate complex technical and business concepts clearly to executive and non-technical audiences.
- Demonstrated experience delivering effective product demonstrations and solution presentations.
- Solid commercial acumen with the ability to align solutions to customer business outcomes.
- Strong presentation, facilitation, and stakeholder management skills.
Other Requirements- Fluency in spoken and written English.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Willingness to travel as business needs require.
- Equivalent combination of education, training, and relevant experience may be considered.
We Support Who You Are....As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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