Conduct well‑prepared customer visits with clear objectives, advance opportunities through defined stages, and close deals in a timely manner.
Maintain an accurate and updated CRM pipeline, ensuring high‑quality data for forecasting, planning, and weekly sales reviews.
Understand customer needs—both stated and unstated—and present Klüber’s value proposition using relevant data, technical insights, and ROI arguments.
Communicate professionally, adapt to different stakeholders, and progress opportunities based on customer readiness.
Apply structured negotiation methods and manage commercial discussions within approved price and margin guidelines.
Develop and execute account plans, assess customer potential, conduct periodic performance reviews, and maintain dynamic account documentation.
Build and sustain strong multi‑level customer relationships, resolve issues professionally, and anticipate evolving customer requirements.
Use Klüber test rigs, benchmarking data, technical capabilities, and OEM approvals to create compelling, application‑specific solutions.
Configure integrated product‑plus‑service offerings and conduct demonstrations or trials to differentiate Klüber from competitors.
Support channel partners by improving their pipeline quality, enhancing their product/application knowledge, and ensuring adherence to pricing and territory norms.
Monitor commercial risks, pricing logic, market trends, and competitive activity, and incorporate insights into strategic actions.
Ensure compliance with pricing approvals, contracts, billing, order‑to‑cash processes, and provide responsive customer service and issue resolution.
Identify opportunities for new product development, support field trials, and provide OEM and competitor intelligence.
Track OEM developments and identify new approval or aftermarket opportunities for regional growth.
Maintain digital and CRM discipline, use basic analytics for insights, and support adoption of Klüber’s digital tools in customer engagements.
Klüber Lubrication India Pvt. Ltd.
