Regional Quality Assurance Manager Architectural Products Group Los Angeles, California, United States | Phoenix, Arizona, United States | San Jose, California, United States Job ID: 528377 Job Summary The Regional Quality Assurance Manager will be responsible for providing training and ongoing support to Pebble Technology, Inc's (PTI) Licensed Installers and Certified Builders. Additionally, you will be responsible for warranty evaluations and possibly some repair work. Evaluations, training, and inspections will occur on worksites and require a substantial portion of the job to be conducted in the field. The ideal candidate will have experience regarding pool plastering, cement finishing, or an educational degree in a construction related field. This role will cover a large geographical region across the Western US (NM, AZ, NV, CA, ID, WA, OR, and TX). Job Location This is a remote based role when not traveling. This person must reside in the greater Southern CA, Northern CA, or Phoenix metro markets preferably. Job Responsibilities ul>Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI's installer base

Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns

Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues

Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes

Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director

Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience

Document and update all customer interactions with PTI's customer service software, forms and reports

Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols

Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees

Able to get into a customer's pool for some minor repairs as needed

Other duties as assigned

Job Requirements

• Good interpersonal skills - able to work well and interact with people at all organization levels
• Organizational ability - able to plan, prioritize, organize and monitor activities and projects
• Construction/manual labor experience is a plus
• Proficient with computers
• Strong water chemistry background is a plus
• Bilingual (English/Spanish) strongly recommended
• Travel up to 60% in within region (day and overnight)
• Lift up to 50 pounds
• Ability to bend, stretch, stoop, reach (including overhead)
• Swimming capability
• Comfortable working with chemicals
• Valid driver's license

Compensation

• Base salary is $85,000 - $100,000
• Mileage reimbursement plan
• 401(k) plan / group retirement savings program
• Short-term and long-term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion