SummaryThis position is assigned to Fleet and Family Readiness (FFR) Program, Fleet Readiness Division (N92). Incumbent serves as the Region Program Manager responsible for the overall planning, management, administration and technical direction of all Morale, Welfare, and Recreation (MWR) including Category A, B, and C, and Galley Essential meals policies and operations at Navy installations and operations assigned to and organized under CNRNDW Area of Responsibility (AOR).
DutiesHelp
Major Duties and Responsibilities- Executive Strategic Direction and Policy Governance (Program Management - 80%):Serves as the principal advisor to the NDW Fleet and Family Readiness (N9 FFR) Director on all operational, fiscal, and governance matters affecting MWR and Galley programs. Ensures timely, uniform execution of Department of Defense (DoD), Department of the Navy (DoN), and Commander, Naval Installations Command (CNIC) directives across seven installations.
- Broad-Spectrum Operations and Program Oversight: Maintains comprehensive operational oversight of MWR Category A (Mission Sustaining), Category B (Community Support), and Category C (Revenue-Generating / Business Activity) operations, alongside Galley food services and CYP integration. Functional programs managed across the regional footprint encompass indoor and outdoor fitness centers, aquatics, competitive sports, Single Sailor initiatives, and community recreation; commercial entertainment venues, movie theaters, and Information, Tickets & Tours (ITT) / Military Ticket Program operations; food and beverage hospitality, catering facilities, golf courses, bowling alleys, and marinas; recreational lodging (cottages, cabins, RV parks), outdoor equipment rentals, vehicle and personal storage compounds, and high-visibility community special events.
- Capital Infrastructure, Facilities Management, and Engineering Liaison: Directs lifecycle facilities management across all regional N92 physical plants, including routine maintenance, renovations, alterations, and major construction. Collaborates directly with the N94 Services Center, Naval Facilities Engineering Systems Command (NAVFAC), and CNIC to validate regional priorities, programmatic requirements, and funding mechanisms across Military Construction (MILCON), Operations & Maintenance, Navy (O&MN), and NAF capital accounts. Maintains strict custodial oversight and internal controls over all regional plant property, equipment, fixtures, and furnishings.
- Dual-Fund Financial Stewardship and Resource Management: Exercises comprehensive fiduciary management, budgeting oversight, and fiscal controls over both Appropriated Funds (APF) and Non-Appropriated Funds (NAF). Evaluates financial balance sheets, reviews revenue generation and cost containment metrics, leads audit readiness, and ensures compliant allocation of public and commercial dollars. Identifies strategic opportunities for revenue enhancement, eliminates operational redundancies, and executes recapitalization strategies to safeguard long-term enterprise viability.
- Acquisition Management and Commercial Contracting: Initiates, scopes, and guides regional acquisition actions and commercial contract administration supporting MWR and food service activities. Oversees procurement packages, vendor deliverables, concessionaire agreements, service contracts, and commercial sponsorships to deliver premium goods and services while maintaining strict federal procurement compliance.
- Customer Research, Marketing, and Quality Assurance: Conducts continuous market analysis, demographic assessments, and customer satisfaction surveys to identify the evolving preferences of service members, retirees, and families. Formulates regional business, outreach, and communication strategies that maximize program visibility and drive patron participation. Systematically identifies operational deficiencies, mandates corrective action plans, and rightsizes business models to meet patron demand efficiently.
- Installation Engagement, Cross-Functional Liaison, and Representation: Conducts recurring on-site reviews across all seven NDW installations to assess operational standards, facility conditions, and customer service delivery. Maintains regular executive engagement with installation Commanding Officers, Executive Officers, Command Master Chiefs, and local N9/N92 leadership. Serves as authorized regional representative at higher-echelon conferences, liaising with CNIC N92, OPNAV N46, sister service counterparts, and external civic organizations.
- Safety, Environmental, and Regulatory Compliance: Administers and enforces rigorous adherence to regional fire prevention, occupational safety and health (OSHA), environmental compliance, sanitation, food safety, and facility physical security standards across all commercial and recreational venues. Directs the submission of required technical, administrative, and financial reports to higher headquarters.
- Supervisory Leadership and Human Capital Management (Supervisory - 20%): Directly supervises a dedicated regional staff, including an NF-04 Program Analyst, while providing broad managerial and technical direction to over 1,000 civilian (Civil Service and NAF) and active-duty military personnel. Holds approving authority for regional organizational design modifications and staffing adjustments prior to N9 and CNIC endorsement.
RequirementsHelp
Conditions of employment- Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Must be able to obtain and maintain a Secret Clearance
Qualifications-Five years of progressively responsible, specialized experience managing the daily operations of a large-scale Morale, Welfare, and Recreation (MWR) program or a similar multi-faceted community support program (e.g., hospitality, large-scale fitness/recreation, or industrial support services)
-Five years of experience managing facility maintenance, renovation, or construction projects, which include setting priorities and approving funding for MILCON (Military Construction) or O&M (Operations and Maintenance) projects
-Three years of experience initiating acquisition requirements, managing contracts, or overseeing contract administration to procure goods or services for a program
EducationThis position does not have a positive education requirement
Additional informationSalary is dependent on experience and/or education. Some positions have special requirements.
Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.
Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
BenefitsHelp
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
