What this job involves - The Client Onboarding Experience Team (COET) was created to support Real Estate Management Services' growth through bridging the pursuit process with business-as-usual operations to drive long-term client relationships. The key levers to achieve this include maximizing client satisfaction, focusing on account success, optimizing efficiency and execution, and acting as One JLL.
The Regional Program Manager is an essential role on the Client & Account Readiness Enablement team (CARE). The CARE team is responsible for the change, communications, training and onboarding of client transitions. Working closely with regional and global transition team members, this role will be responsible for managing the in-region client and account onboarding and communications processes and programs. It will require strong real estate industry knowledge, both creative and analytical skills, excellent business acumen, and a bias to collaboration and teamwork.
COET, as part of the Workplace Management team, will bring together people with diverse business skills and backgrounds and is intended to be a development pathway for talent, enabling people to expand their account management, product, operations, sales, finance, legal or supply chain experience into a broader commercial scope.
Responsibilities- Lead the Client and Account Readiness Enablement (CARE) workstream within regional transition projects, coordinating with stakeholders to ensure effective change management engagements.
- Ensure CARE elements including change management, communication, training, and employee onboarding plans are identified, created, executed, documented, and shared as required to meet client and account requirements.
- Develop and execute comprehensive communication strategies including business cases for change, client communications and transition bulletins.
- Manage the training matrix to ensure all transferring employees receive role, process and systems training.
- Drive Day 1 readiness activities including onboarding documents, Account Orientations and buddy programs.
- Serve as regional point of escalation for questions or issues related to the CARE program and provide support for transition governance routines.
- Where anomalies or new scenarios arise within CARE delivery, work with regional and COET and workstream teams to resolve and ensure any resulting changes are appropriately communicated to the Global Program Director.
- Regularly review program performance to ensure the effectiveness and efficiency of CARE programs and their project-specific requirements.
- Support regular and ad-hoc reporting including informal and formal and documents, reports, graphs, charts and presentations.
- Collaborate with wider COET team on other programs and initiatives as required. .
Experience- Successful candidates are likely to have 5-7 years of relevant business experience and a track record of working successfully with multi-disciplinary teams in a matrixed business environment.
- Executive stakeholder management and the ability to coordinate a multitude of projects with various subject matter experts is essential.
- Current knowledge of Real Estate Management Services business models, clients and geographies will be highly valuable.
- Change Management qualifications are desirable.
- Demonstrated successes in developing, leading, and analyzing programs is ideal.
- Advanced skills in Microsoft Office required.
- Bachelor's degree or equivalent evidence of skill in operations, account management, communication, training, or program management.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:97,000.00 - 141,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:Remote -Atlanta, GA, Chicago, IL, Dallas, TX
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
