About the roleThe Regional Director leads the PMO organization within an assigned region, accountable for project delivery performance, customer outcomes, commercial discipline, and the development of a high-performing team. Working through Regional Managers, the role ensures that projects are well led, risks are addressed early, and commitments to customers are delivered consistently. The Regional Director partners with Sales, Solutions, Consultancy, and Field Engineering to build confidence in Professional Services and support enterprise growth.
Annual compensation: $185K - $200K USD
What you'll be doingRegional leadership and business performance- Translate the North American PMO strategy into regional priorities, measurable objectives, and clear accountability.
- Own regional PMO performance across delivery quality, customer satisfaction, financial performance, capacity, and people development.
- Establish a consistent operating rhythm that enables Regional Managers to understand performance, anticipate challenges, and take timely action.
- Identify capability gaps and investment needs, developing practical recommendations that strengthen delivery and support future demand.
- Balance immediate delivery requirements with the development of a sustainable, scalable regional organization.
Delivery accountability and assurance- Hold Regional Managers accountable for the health and performance of projects within their teams, with appropriate leadership attention on large, complex, or strategically important engagements.
- Ensure projects begin with clear scope, achievable plans, agreed responsibilities, appropriate resources, and a sound transition from pre-sales into delivery.
- Ensure PMO standards and minimum quality requirements are applied consistently and proportionately to project complexity.
- Challenge project assumptions, recovery plans, and forecasts where evidence indicates that commitments may be at risk.
- Ensure lessons learned result in changes to delivery practices and prevent recurring issues.
Risk, escalation, and customer leadership- Serve as the regional escalation point for issues requiring authority, coordination, or intervention beyond the Regional Manager's remit.
- Establish clear expectations for early escalation, including when leadership needs heightened awareness before an issue requires intervention.
- Lead resolution of significant delivery issues, bringing together the right stakeholders and ensuring clear ownership, decisions, and follow-through.
- Build relationships with senior customer stakeholders and provide visible leadership during critical delivery milestones or periods of concern.
- Keep senior leadership informed through concise, accurate communication that explains business impact, recommended actions, and decisions required.
Commercial and financial management- Drive sound project financial management, including reliable forecasting, disciplined cost control, and timely identification of budget or margin exposure.
- Ensure scope changes, customer dependencies, and delivery assumptions are actively managed and supported by clear evidence.
- Partner with Sales and delivery leaders to resolve commercial issues fairly and promptly, protecting customer relationships and business performance.
- Ensure project teams understand the commercial implications of their decisions and act within agreed authority.
- Work with relevant resource and delivery leaders to align PMO capacity and skills with pipeline, backlog, and strategic account requirements.
People and leadership development- Lead, coach, and develop Regional Managers, strengthening their ability to manage performance, develop people, and exercise sound judgment.
- Set clear expectations and address performance concerns consistently and promptly.
- Build succession plans and development opportunities for current and future leaders.
- Foster a culture of ownership, transparency, constructive challenge, and collaboration.
- Reinforce the "PM as CEO" mindset, enabling project managers to take responsibility for the full outcome of their engagements.
- Support recruitment, retention, and career development across the regional PMO.
Cross-functional partnership and PMO evolution- Build effective working relationships with regional Sales and Solutions leadership, aligning customer commitments with delivery capability.
- Partner with Consultancy and Field Engineering leaders to resolve dependencies and deliver coordinated customer outcomes.
- Work with PMO Service Assurance, Function Enablement, and Transition teams to strengthen standards, adoption, and delivery readiness.
- Champion agreed PMO improvements, ensuring they become embedded in day-to-day behavior.
- Contribute regional insight to North American PMO strategy and share effective practices across regions.
What you have- Significant leadership experience in project or program delivery within IT professional services or a comparable customer delivery environment.
- Demonstrated experience leading people managers and geographically distributed teams.
- A strong record of delivering complex customer engagements and improving delivery performance.
- Strong commercial and financial acumen, including project forecasting, margin management, scope control, and change management.
- Experience managing senior customer relationships and resolving significant delivery escalations.
- Ability to influence across Sales, Solutions, and delivery functions.
- Clear communication, sound judgment, and the ability to make timely decisions with incomplete information.
- Experience implementing organizational or operational change and sustaining adoption.
- Relevant project or program management qualifications are desirable.
Measures of success- Consistent delivery against customer commitments and agreed project outcomes.
- Improved project financial performance and forecast reliability.
- Earlier identification and resolution of risks, with fewer avoidable delivery surprises.
- Strong customer and internal stakeholder confidence in regional delivery.
- Effective Regional Managers, supported by strong succession and talent development.
- Sustained adoption of PMO standards and measurable reduction in recurring delivery issues.
- Regional capability and capacity aligned with enterprise growth priorities.
What you can expectThere's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
