POSITION AT A GLANCE
Status: Full-Time
Shift: Monday through Friday, 8:00am - 5:00pm
Location: Northwest Region - Buffalo, NY; Rochester, NY; Syracuse, NY; Utica, NY; Owego, NY; Scranton, PA
FLSA Status: Exempt
Pay: $130,000 to $200,000 per year
Reports to: Regional Vice President
SUMMARY
The Regional Parts Director will lead regional parts performance, driving revenue, gross profit, customer penetration, operational execution, and contribution to the regional P&L. This role will integrate parts sales and operations, optimize regional inventory and resources, develop talent, and partner closely with Truck Sales and Service leadership to maximize parts capture, customer value, and service responsiveness.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
- Own regional parts revenue, gross profit, customer penetration, operating execution and contribution to the regional P&L.
- Directly manage the Outside Parts Sales Manager and all Branch Parts Managers in the region.
- Integrate outside selling with branch fulfillment so customer commitments, stocking requirements and delivery expectations are operationally executable.
- Drive parts capture from the installed truck base and establish coordinated account plans with Truck Sales and Service leadership.
- Execute enterprise pricing, category, inventory and supply-chain policies while providing regional customer and demand input to the SVP of Parts.
- Analyze and monitor dealership and individual location performance against established sales targets, budgets, and regional objectives.
- Ensure effective utilization of Arcadium by Parts sales personnel to track customer interactions, monitor outside sales activity, identify growth opportunities, and strengthen customer relationships and account penetration.
- Fully execute parts marketing plans within the assigned region aligned with dealership sales objectives and business growth goals.
- Hold Branch Parts Managers accountable for fill-rate, inventory accuracy, warehouse productivity, delivery performance and service support.
- Hold the Outside Parts Sales Manager accountable for new accounts growth, share of wallet, gross profit and salesperson effectiveness.
- Approve and escalate customer-specific stocking or service-level exceptions within established authority limits; do not independently override enterprise inventory policy.
- Optimize use of branch and warehouse assets across the region, including transfers, shared stock and delivery routes, rather than protecting individual branch boundaries.
- Lead regional parts talent, succession, cross-training and performance management across both commercial and operations teams.
- Partner with the Regional Service Director to ensure parts availability supports technician productivity and minimizes vehicle downtime.
- Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL REQUIREMENTS
Weekly travel is required to support field operations, leadership development, customer engagement, vendor partnerships, and strategic initiatives. Travel may include overnight stays and will vary based on business needs.
SUPERVISORY RESPONSIBILITIES
Directly supervises 5-6 Branch Parts Operations Managers and 1-2 Parts Outside Sales Managers. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION AND WORK EXPERIENCE
Bachelor's degree in Business Administration, Operations Management, or a related field preferred. Seven plus years of progressive parts leadership experience in commercial vehicles, transportation, heavy equipment, dealership, fleet maintenance, or a related industry. Two years of multi-location management experience preferred. Proven ability to build collaborative relationships across Service, Parts, Sales, and Operations functions.
LANGUAGE SKILLS
Read, analyze, and interpret business reports, financial statements, technical procedures, OEM requirements, and governmental regulations. Ability to prepare reports, business correspondence, presentations, and operational communications. Ability to effectively communicate with employees, customers, vendors, and leadership teams.
MATHEMATICAL SKILLS
Ability to analyze budgets, financial reports, labor productivity metrics, service performance indicators, and operational data. Ability to use data-driven decision-making to improve regional performance and achieve business objectives.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License required; must meet company insurability standards
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and frequently required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually low to moderate.
