Full Job Description
REGIONAL P&C OPERATIONS MANAGER
We currently have an opening for a Regional P&C Operations Manager. If you enjoy working in a dynamic environment that rewards excellence and encourages entrepreneurial thinking, we'd like to hear from you!
PRINCIPAL OBJECTIVES OF THE POSITION
The Regional P&C Operations Manager is the lead relationship manager for Scott's Commercial Account Analysts. This position is primarily responsible for overseeing Analyst performance to ensure that service is provided in a manner aligned with company values and in adherence to KPIs. The Regional P&C Operations Manager is a highly visible, strategic leadership position within Scott Insurance.
POSITION QUALIFICATIONS AND REQUIREMENTS
College degree preferred but not required
Significant commercial coverage knowledge and understanding of agency management system functionality, service and sales processes
P&C license or the ability to obtain license within 90 days
Knowledge of Applied Epic preferred but not required
Previous experience managing employees servicing commercial accounts
Expertise in building team relationships and inspiring collaboration when appropriate
Proficient in proactively problem solving and adept at conflict resolution
Capable of working in a fast-paced environment with the autonomy to make decisions to manage work flow efficiently
Ability to manage many competing responsibilities while at the same time seeing the impact of decisions on multiple employees with differing perspectives
Ability to understand and share bigger picture of both agency and business strategies
Patience and compassion - will serve as an ear for many professional and personal challenges of direct reports and others at Scott
Ability to empathize but communicate expectations and provide strategy to help employees meet expected results
Strategic thinker who is flexible enough to have alternative strategies
History of integrity in all relationships and processes
CPCU and/or CIC designation a plus
Excellent communication skills, both written and oral
Desire to model Scott values to serve colleagues, clients and the community with integrity and respect
PRINCIPAL DUTIES AND RESPONSIBILITIES
Supervise the Commercial Account Analysts in your region, assign accounts to those Analysts and monitor their workflow
Resolve complex, escalated issues regarding account handling and client interactions
Monitor individual and team performance through productivity metrics, coaching and training
Conduct regular one on one reviews with direct reports and deliver annual performance reviews providing constructive feedback to ensure that performance is aligned with company values
Identify analyst and departmental training needs both individually and collectively and administer
Create training materials, implement training and monitor results for direct reports to support continuous improvement and career development
Report operational results to senior leaders, offer insights to results and provide recommendations to drive process improvement as necessary
Collaborate with senior leaders to interview, hire, onboard and train new Commercial Account Analysts which involves constantly reviewing production and impact on analyst capacity
Build strong relationships and communicate regularly with Accounting, HR, and IT leaders on issues that impact all teams
Strive to build trust and teamwork with your direct reports and throughout Scott Insurance
Build and maintain relationships with producers in assigned territory to plan for growth and development
Provide feedback to producers on procedures to make teams more effective, such as regular team meetings, standardization of preferred presentation/analytical documents and how to communicate effectively with their analyst teams
Participate in operational meetings with senior leaders to set policy that enhances our employee owned culture
Encourage and reward innovative and entrepreneurial thinking within your team
Work with an intentionality every day to provide exceptional service to colleagues and clients
Work effectively with senior management to continuously improve the strong employee owned culture at Scott Insurance
Other duties as assigned
