POSITION: Regional Operations Manager, Florida Portfolio
LOCATION: Florida (Frequent Travel Required)
POSITION DESCRIPTION:NADG is seeking a Regional Operations - Property Manager to support the day-to-day operations of our flagship enclosed mall while providing operational leadership across a regional portfolio of retail properties in Florida. This role will work closely with the property management team, leadership, facilities, construction, leasing and asset management teams to ensure assets are operating efficiently, projects are executed effectively and property teams have the support they need to succeed.
This is a highly visible, hands-on role that requires frequent travel throughout Florida region. The successful candidate will spend time in the field visiting properties, working alongside onsite teams, evaluating operational opportunities, supporting maintenance and capital initiatives, assessing asset condition and lifecycle needs, and helping drive consistency across the portfolio.
While commercial retail real estate experience is preferred, we also welcome candidates from retail, hospitality, entertainment, or other multi-location operating environments. This role is ideal for a versatile professional who thrives in a fast-paced environment, enjoys variety, and excels at solving problems, building relationships, and providing operational leadership across both enclosed malls and open-air retail centers.
RESPONSIBILITIES:- Support the operational performance of NADG's Florida retail portfolio through regular property visits, operational assessments, and collaboration with on-site teams to identify opportunities and advance property-level initiatives.
- Conduct operational reviews and property inspections, with a focus on maintenance standards, curb appeal, vendor performance, tenant experience and overall asset presentation.
- Step into Property Manager responsibilities on an interim or full-time basis as needed, assuming day-to-day management of one or more assets to ensure continuity of operations.
- Support budgeting, forecasting and capital planning by providing operational insight, cost recommendations and field-level observations.
- Assist with procurement initiatives, contract reviews and vendor management programs across the portfolio.
- Support property management teams with tenant openings, relocations, common area standards and operational readiness for leasing activity and redevelopment initiatives.
- Assist with emergency response planning and property-level operational challenges as needed.
- Prepare reports, photos, updates and recommendations for senior leadership.
- Promote operational excellence by promoting best practices across the portfolio, identifying opportunities to improve processes, increase efficiencies, reduce operating costs, and enhance the tenant and customer experience.
QUALIFICATIONS & SKILLS:- Minimum 5-7 years of progressive leadership experience managing a property, retail location, or multi-location operation within retail real estate, retail operations, hospitality, facilities management, or a related customer-focused industry. Retail real estate experience is preferred but not required for candidates with strong operational leadership experience.
- Strong understanding of building operations, maintenance, vendor management, service standards and project execution.
- Working knowledge of property management functions, with the ability to assume Property Manager responsibilities on an interim basis.
- Experience managing projects, vendors, and maintaining a hands-on approach, while overseeing budgets and operating priorities.
- Ability to build credibility with property teams, operational personnel, tenants, contractors and senior leadership.
- Strong organizational, problem-solving and decision-making skills.
- Excellent communication and interpersonal skills, with the ability to be both practical and polished.
- Ability to self manage, prioritize and operate effectively with limited bureaucracy.
- Strong proficiency with Microsoft Office Suite, while utilize internal business systems.
- Valid driver's license and ability to travel frequently throughout Florida.
WHO YOU ARE:You are an operator at heart. You enjoy being in the field, building relationships, solving problems, and helping teams move projects and initiatives forward. Hands-on, resourceful, and adaptable, you thrive in an entrepreneurial environment where ownership is encouraged, bureaucracy is limited, and good ideas can quickly become action. While you appreciate the importance of administrative responsibilities, you prefer being actively engaged with properties, vendors, operations and tenants, adapting seamlessly to the needs of the business.
You understand what it takes to operate a successful property. You recognize the importance of the details that shape the tenant and customer experience while maintaining a clear focus on the broader operational and business objectives. You are comfortable walking properties with vendors and facilities teams, identifying operational gaps, supporting project execution and making practical recommendations that improve performance.
You may come from retail real estate, retail, hospitality, or another customer-focused operating environment where you led teams, managed daily operations, and solved problems in real time while understanding the tenant and customer experience.
Most importantly, you earn credibility at every level of the organization-from working alongside maintenance and facilities teams in the field to presenting operational insights and recommendations to senior leadership. You balance hands-on execution with clear, professional communication.
We thank all applicants, however, only those who are selected for interview will be contacted.
