Regional Operations Officer- Territorial Savings

Bank of Hope • $70K — $100K *

Honolulu, HI 96817In-Person

Finance & Insurance

Less than 5 years of experience

More than 3 months ago

Job Overview by Ladders

Qualifications

5+ years experience in banking or financial services, focusing on Deposit Operations and regulatory compliance
Strong knowledge of AML, KYC, EDD procedures, and internal banking policies
Experience in new account opening processes and documentation for various business entities
Excellent verbal and written communication skills for effective coaching and operational integrity support
Strong analytical and critical thinking skills with high attention to detail
Self-motivated and goal-oriented, able to work independently as well as in a team environment
Proactive and adaptable with a friendly demeanor

Responsibilities

Ensure compliance with Deposit Operations, KYC, AML/CFT/OFAC, and Physical Security policies
Validate operational processes and compliance controls as a first line of defense
Act as the regional subject matter expert for branch operations and troubleshooting
Lead working groups to enhance Quality Assurance and Audit ratings
Monitor team performance and operational progress against established goals
Provide training to branch staff on compliance and operational procedures
Collaborate with peers to implement operational changes and assess policy improvements

Benefits

Health, dental, and vision insurance options
401(k) plan with company matching
Paid time off and company holidays
Professional development and training opportunities
Employee assistance programs

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Full Job Description

Demonstrate strong knowledge of the Bank's policies and procedures related to Deposit Operations, KYC, AML/CFT/OFAC, and Physical Security, ensuring compliance with internal controls and regulatory requirements while maintaining high service standards.
Perform first-line validation of operational processes and regulatory compliance controls to ensure adherence to internal policies, procedures, and applicable regulatory requirements.
Serve as the regional subject matter expert for branch operations, responding to inquiries regarding operational policies and procedures, interpreting and implementing policies, and identifying solutions to operational challenges impacting the Bank, customers, and employees.
Leading strategic working group focused on improving and maintaining satisfactory ratings on Quality Assurance Reports and Internal Audit Reports.
Monitor team performance and operational progress, ensuring alignment with established goals and performance targets.
Provide targeted training and guidance to branch staff to ensure understanding and compliance with the Bank's policies and operational procedures.
Collaborate with team members to address current operational issues, share ideas, and propose implementing solutions that improve processes and service delivery.
Partner with peers to plan, schedule and implement operational changes, including new or revised procedures, equipment implementations, and system enhancements. Evaluate the feasibility of current and proposed policies and recommend necessary improvements.
Review fraud claims, suspicious transactions and QARs and maintain active communication with CIU Dept when necessary.
Maintain strong awareness of regulatory compliance requirements, including BSA, fraud prevention, loss mitigation, ensuring adherence to the Bank's policies and regulatory standards.
Perform cross-functional responsibilities as assigned and provide on-the-job training to others as needed.
Support general administrative responsibilities and other related duties as required.

Job Qualifications/Requirements

Technical Skills

Required: Possess a working knowledge of AML, KYC, EDD procedures.
Required: New Account opening experience and required documents per type of business entity.
Required: Possess strong understanding of account transactions - cash, check, wire, ACH, etc.
Required: Have strong interpersonal skills and written and verbal communication skills, including the ability to coach branch staff to attain higher levels of operational integrity, sales support and customer service excellence.
Required: Have strong attention to detail and effective time management skills.
Required: Have strong analytical thinking and critical reasoning skills.
Required: Self-motivated, self-educated, goal-oriented attitude & good team-worker
Required: Have ability to work independently.
Required: Proactive, adaptable, open-minded & friendly.

The salary range for this full-time position is $70,000.00 - $100,000.00 + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

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About Bank of Hope

Bank of Hope is a commercial bank headquartered in Los Angeles, California. It was founded in 1976 as BBCN Bank and changed its name to Bank of Hope in 2017. The bank provides a wide range of financial products and services to individuals, small businesses, and commercial clients, including deposit accounts, loans, credit cards, and wealth management services. Bank of Hope operates more than 50 branches in California, Washington, Texas, Illinois, New York, New Jersey, Virginia, Georgia, and Alabama. The bank is committed to serving the needs of the Korean-American community and other diverse communities, and has been recognized for its efforts to promote diversity and inclusion in the workplace.

Learn more about Bank of Hope

Size

1,300 employees

Industry

Finance & Insurance

* Ladders Estimates

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