Job Description:Position Overview: Regional Operations ManagerThe Regional Operations Manager provides leadership and strategic direction for warehouse, customer service, inventory, and logistics operations across multiple company-owned distribution locations within an assigned region. Leading a team of location Operations, Office and Distribution Managers, this role drives consistent execution of safety, inventory accuracy, customer service, and delivery standards across all sites; builds leadership capability and bench strength; and partners with Sales and corporate functions to deliver regional operating and financial results.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Lead, coach, develop, and evaluate location Operations/Office/Distribution Managers; build leadership bench strength and succession plans across the region.
- Set regional operating priorities, goals, and KPIs, and hold location leaders accountable for performance against safety, service, inventory, delivery, and cost targets.
- Standardize processes and drive adoption of best practices across locations to ensure consistent execution and a consistent customer experience.
- Allocate staffing and resources across locations based on volume, seasonality, and business needs.
- Own regional safety performance, ensuring all locations comply with DOT and OSHA requirements, pass safety inspections and audits, and complete required monthly safety training.
- Monitor, analyze, and report regional operating metrics, including customer service, order accuracy, on-time delivery, inventory accuracy, and productivity.
- Manage regional operating budgets; identify cost-reduction and efficiency opportunities and lead implementation.
- Oversee regional inventory strategy, including stocking levels, cycle count accuracy, and inter-location transfers, using the company's automated inventory management systems.
- Oversee delivery scheduling, routing, and fleet utilization across locations; negotiate freight rates and manage carrier relationships.
- Ensure location adherence to order entry, billing, pricing, Accounts Receivable, and Accounts Payable processes and controls, including accurate customer pricing records in INFOR.
- Serve as the escalation point for significant customer issues and partner with Sales leadership to protect and grow key accounts.
- Partner with Human Resources on talent decisions, performance management, employee relations, and policy compliance across the region.
- Lead or support new location openings, continuous improvement initiatives, and systems implementations within the region.
- Perform other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES- Knowledge of DOT and OSHA regulations and safety standards applicable to warehouse and transportation operations.
- Strong knowledge of warehousing, inventory management, transportation, and logistics functions; experience with INFOR or a comparable ERP system preferred.
- Demonstrated ability to lead leaders and manage performance across geographically dispersed locations.
- Financial acumen, including budget management and metric-driven decision-making.
- Strong change management, problem-solving, and analytical skills.
- Excellent oral and written communication skills, with the ability to influence peers and senior leadership.
MINIMUM REQUIREMENTSEDUCATION: Bachelor's degree in Business, Supply Chain, Operations Management, or a related field required, or an equivalent combination of education and experience; 1 year of relevant experience may substitute for 1 year of degree.
EXPERIENCE: 8+ years of progressive operations experience in distribution, warehousing, or logistics, including 3+ years managing managers across multiple locations.
TRAVEL: Up to 50% travel to locations within the region.
PHYSICAL REQUIREMENTS: Work is performed in office and warehouse environments. Requires sitting, standing, and walking; occasionally required to stoop, climb, or lift light material or equipment (10-20 lbs).
We're looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.
