3+ years in warehouse operations, logistics, or distribution with team management experience.
Strong knowledge of warehouse workflows, including sorting and last-mile delivery.
Cross-border logistics experience, particularly between China and international markets, is advantageous.
Ability to thrive in a fast-paced, startup-like environment and engage in hands-on operations.
Data-driven mindset with strong analytical capabilities for KPI-based decision-making.
Excellent communication skills with a focus on continuous improvement mindset.
Fluency in English; experience in a U.S.-China operational context preferred.
Willing to relocate in the U.S. as necessary.
Responsibilities
Oversee DSPs and sorting center operations for compliance and performance.
Implement OSHA safety standards, conducting safety drills and audits.
Maintain records of operations and generate reports on performance.
Develop and monitor quality control and assurance processes.
Analyze operational data for continuous improvement across all processes.
Coordinate cross-border logistics for timely product delivery.
Manage budgets and monitor KPIs for both warehouse and delivery operations.
Benefits
7 PTO days
5 Paid Sick Leave Days
6 Paid Holidays
401K
Medical, Dental, and Vision Insurance; STD/LTD
Full Job Description
Oversee and manage Delivery Service Providers (DSPs) and sorting center operations to ensure compliance with company standards and performance metrics.
Implement and enforce OSHA safety standards, including regular safety drills and compliance audits.
Maintain accurate records of warehouse operations and generate periodic reports on operational performance and compliance.
Develop, implement, and continuously monitor quality control and quality assurance processes.
Analyze operational performance data to drive continuous improvement and optimization across all processes.
Coordinate cross-border logistics between China and international markets to ensure timely and efficient delivery.
Manage budgets, control costs, and monitor key performance indicators (KPIs) for warehouse and delivery operations.
Lead daily operational meetings and conduct team performance evaluations.
Recruit, onboard, and manage relationships with DSP partners.
Design and implement training programs to enhance service quality and operational efficiency.
Oversee regional fleet operations, including task allocation, cost efficiency, and vehicle utilization optimization.
Manage both in-house and outsourced fleet resources to maximize capacity and efficiency.
Continuously optimize pickup models, logistics processes, and resource planning strategies.
Collaborate with internal teams and external partners to ensure smooth and aligned operations.
Handle daily operational issues and respond quickly to emergencies or unexpected situations.
Requirements
3+ years of experience in warehouse operations, distribution, or logistics (e.g., parcel, fulfillment, or last-mile delivery), with hands-on team management experience.
Strong understanding of warehouse workflows, including sorting, linehaul, and last-mile operations.
Experience in cross-border logistics, parcel networks, third-party logistics (3PL), or e-commerce fulfillment is a plus.
Comfortable working in a fast-paced, startup environment and willing to be hands-on in operations.
Strong analytical mindset with the ability to use data and KPIs to drive decision-making.
Highly responsive, with strong communication skills and a continuous improvement mindset.
Proficient in English; ability to work in a cross-border (U.S.-China) environment is preferred.
Willingness to relocate within the United States as required
Benefits • 7 PTO days • 5 Paid Sick Leave Days • 6 Paid Holidays • 401K • Medical insurance, Dental and Vision Insurance, STD/LTD
