Dunkin Brands Group

Regional Operations Director

Dunkin Brands Group$75K — $95K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in hospitality or operations management
  • Proven track record in people development and team leadership
  • Strong communication and interpersonal skills
  • Demonstrated business acumen and financial oversight
  • Passionate about creating a positive workplace culture

Responsibilities

  • Inspire and lead a high-performing team focused on guest service and operations excellence
  • Evaluate and support restaurant leadership performance and growth
  • Direct daily operations ensuring compliance with policies and safety standards
  • Set and execute strategic goals for business growth and performance
  • Collaborate with the COO on business strategies and operational plans
  • Prepare and present reports on business performance to the COO
  • Manage relationships with vendors and partners, ensuring alignment with organizational objectives

Benefits

  • Focused on creating a people-first culture
  • Strong commitment to employee development and leadership growth
  • Emphasis on work-life balance and employee retention
  • Encouraging positive energy and a fun workplace environment
  • Collaborative team atmosphere that values feedback and open communication
Full Job Description
DESCRIPTION

We are seeking a Regional Operations Director that leads by promoting a "people first" culture, people development, best in class guest service, operations excellence and financial accountability based on the company Vision, Mission, and Goals. Effectively inspire and infuse excitement, positive energy, empowerment, knowledge, training, and on-going education to motivate team members to succeed.

Be part of a culture with a strong sense of community and a commitment of inspiring and developing leaders. Develop organizational and time management skills with General Restaurant Managers and to promote work-life balance and while creating an employee high retention atmosphere.

If you enjoy being a part of a team that truly believes our strength are our people and enjoy feedback and collaboration, now is a great time to come grow with us.
Job Responsibilities:
• Key member of the leadership team, reporting to the Chief Operating Officer (COO). He or She must monitor and have the pulse of all business operations. The expectation is to be an inspirational leader with great experience in people development, communication skills, business acumen, and exemplary work ethic are requirements of the position.
• Lead employees to encourage maximum performance and dedication through development and creating a culture of fun, accountability, responsibility, positive energy, and expectations from both employer and employee.
• Evaluate performance of restaurant leadership based on both personal growth, performance, and financial success.
• Manage operations by directing and coordinating activities consistent with the established goals, objectives, plans, and policies of the organization.
• Establish, implement, and execute comprehensive goals for performance and growth.
• Accountable for the daily operations of the stores in your portfolio, including food safety, maintenance, and all administrative requirements.
• Accountable for your stores ongoing operations while being responsible for the efficiency and sustainable growth of the business.
• Work with COO to design and implement business strategies, plans, and procedures.
• Write and submit reports to the COO in all matters of importance and requirement.
• Assist COO in whatever is required.
• Work closely with leadership team to identify and communicate trends identified in the business to facilitate positive change across the organization.
• Manage relationships with partners/vendors.

REQUIREMENTS

About Dunkin Brands Group

Dunkin' Brands Group is a franchisor of quick service restaurants serving hot and cold coffee and baked goods, as well as hard serve ice cream. The company's brands include Dunkin' and Baskin-Robbins. Dunkin' is a leading retailer of hot and cold coffee, baked goods, and breakfast sandwiches. Baskin-Robbins is a leading retailer of hard serve ice cream. The company was founded in 1950 and is headquartered in Canton, Massachusetts.
Learn more about Dunkin Brands Group
Size
1,114 employees
Market Cap
$8.7 billion
Industry
Net Income
$220.2 million
Founded
1973
5 Year Trend
+12.8%
Revenue
$1.3 billion
NASDAQ

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