The Opportunity
The Regional Openings & Conversions Project Lead executes end to end project management for hotel openings and conversions across the Americas region. With a strong focus on owner and operator relations, this role is accountable for driving projects from execution through operational handover at opening.
From deal execution through opening, the Regional Lead develops and delivers comprehensive pre-opening roadmaps, establishes and manages critical timelines, and coordinates complex cross functional workstreams to ensure hotels open on time, on brand, and fully prepared to ramp operationally and commercially. The role builds and sustains strong partnerships with owners, operators, and internal Hyatt stakeholders, to support successful openings and long term growth across the region.
The successful candidate uses independent judgment to lead complex projects, manage risk, and drive cross functional execution within established Hyatt policies and frameworks. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role
• Oversee the complete project management lifecycle for hotel openings, conversions, managed to franchise transitions, and de flags, ensuring both operational and commercial readiness from initial execution through hotel opening.
• Act as the primary point of contact for owners, developers, operators, and internal Hyatt stakeholders, throughout pre opening period.
• Build and maintain strong, long term relationships with owners and operators, with a focus on repeat business and future growth opportunities.
• Develop, implement, and communicate comprehensive pre opening plans, including establishing key milestones, managing interdependencies, and ensuring effective cross functional coordination and communication.
• Delivery on-site training and guidance during opening week, providing support and guidance as required.
• Provide operational guidance to owners and operators during pre opening and transition phases, ensuring alignment with brand standards and readiness requirements.
• Monitor project progress and readiness, making informed recommendations on timelines, opening readiness, and mitigation strategies; escalate risks or issues requiring senior level decisions when appropriate.
• Apply independent judgment to identify and mitigate risks, resolve issues, and drive successful execution within defined governance frameworks.
Scope & Project Load
• Average portfolio of approximately 17 active projects
• Approximately 12 additional projects in design at any given time
• Ability to travel regularly to support projects across the Americas (approx. 50%)
