It starts with our people, which is why we are in need of a Regional Office Administrator (ROA) to lead the general administration and day-to-day operations of multiple offices, including annual budgeting, building and facilities management, and the delivery of effective administrative support. The position provides people leadership for Legal Practice Assistants, administrative staff, reception, general services, office coordinators, Regional Client Support Team(s), and Client Support Team Leads. The ROA partners with the Senior Director, Business Operations and Office Managing Partner(s) on office-related priorities and serves as a liaison to business services departments across the firm.
Key Responsibilities:- Manage overall office operations, including staffing, onboarding new employees, and provide administrative leadership to obtain office goals.
- Manage and resolve problems as they arise.
- Establish and maintain effective day-to-day operating rhythms, including regular communication with office leadership and support teams, review of staffing and service needs, and timely escalation of operational risks and resource constraints.
- Foster positive relationships with attorneys and staff, assist with attorney onboarding and work with leadership across the firm to implement new firm strategies and efficiencies.
- Provide direct supervision, coaching, workload oversight, and performance management for Legal Practice Assistants, administrative staff, general services personnel, receptionists, office coordinators, and other legal support staff. Ensure expectations regarding attendance, workplace behavior, service quality, and working relationships are consistently met, and address gaps promptly.
- Collaborate with firm management to implement and communicate firm policies and procedures; recommend and implement policies, procedures, and strategies to maximize operational efficiency.
- Oversee day-to-day facilities management, including maintenance and repair, space planning; maintain relationships with the landlord, building management, and parking garages.
- Coordinate with the Office Managing Partner(s) to provide management support in the areas of attorney recruiting, retention, client billing.
- Develop, manage, and monitor annual operating, overtime, and capital budgets for assigned offices. Prepare budget assumptions and forecasts, track actual spending against budget, explain variances, identify cost-management opportunities, and review and approve office invoices and expense reimbursement requests in accordance with firm policy.
- Manage Legal Practice Assistant and administrative support assignments and staffing ratios to ensure attorneys and business professionals receive consistent support. Oversee workload allocation, PTO requests, backup coverage, schedules, timecard approvals, and identified issues involving work hours, capacity, service levels, or timekeeping practices.
- Manage the Regional Client Support Team operating model for assigned offices, ensuring consistent service delivery, appropriate staffing and coverage, balanced workloads, clear escalation paths, and alignment with firmwide client support standards and business priorities.
- Lead and develop Client Support Team Leads, including setting expectations, establishing priorities, monitoring team performance and service levels, facilitating cross-office coordination, resolving escalated service issues, and supporting effective communication and change management across the Regional Client Support Team.
- Lead workforce planning and the interviewing, selection, hiring, onboarding, training, development, engagement, and retention of Legal Practice Assistants, administrative staff, general services, reception, office coordination, and other assigned support teams. Manage the merit increase process, succession planning, employee development, and team-building activities for assigned locations.
- Identify performance strengths and weaknesses and provide feedback. Responsible for completing Touchstone meetings to document performance. Work with Regional HR Business Partner to address and document performance issues.
- Identify technical abilities/skills weaknesses and determine training needs. Rely on input from attorneys or internal clients as needed.
- In conjunction with HR and senior leadership, update job descriptions as staff roles evolve and change over time.
- Establish and maintain successful working relationships with attorneys, OMP(s) and Global Director of Operations to provide best resources to meet firm and client needs.
- Partner with Office Coordinator(s) in event planning activities
- Assist with office leasing, moves, space planning, design and build-outs, within assigned region in partnership with Senior Director, Business Operations and Facilities Director.
- Assist the firm with special projects as assigned.
Skills and Competencies: - Ability to manage efficiently and effectively while maintaining good interpersonal relations
- Ability to deal professionally and communicate clearly and concisely both verbally and in writing with internal and external clients
- Ability to manage in a service organization within a rapidly changing environment
- Ability to recruit, motivate and retain staffing in a tight job market
- Ability to handle confidential information in a professional manner
- Ability to identify problems/issues and recommend and implement alternative courses of action
- Strong relationship building, decision-making, problem-solving and organization skills
- Proficiency with various computer software applications (including Microsoft Word, PowerPoint, and Excel)
Knowledge and Experience: - Bachelor's degree in business or related field preferred;
- 5+ years supervisory experience required
- Demonstrated experience managing office operations, annual budgets, facilities and building services, and multidisciplinary administrative or legal support teams
- 5 -7 years of experience with a law firm or other professional services firm strongly preferred
- Ability to travel up to 25%
Pursuant to the California, Colorado, and Washington pay transparency laws, BCLP is posting a reasonable estimate of a compensation range for this position. At the time of posting, the estimated California and Washington range is $170,000 to $205,000, and the Colorado range is $160,000 to $190,000. Actual compensation will be influenced by various factors, including but not limited to the level of relevant experience, skillsets, training, licensure and certifications, internal equity, market data, and other job-related factors permitted by law. The range is based on a full-timework schedule. Additional compensation may include an annual discretionary bonus.
