5-10 years of operations or field leadership experience in restoration, construction, disaster recovery, or related property services
Demonstrated success managing branch or site-level P&L with a track record of margin improvement and revenue growth
Ability to balance hands-on field execution with structured management discipline across multiple locations
Strong financial acumen with experience managing budgets, forecasts, and job-level profitability
Proven ability to develop frontline teams, drive accountability, and build a performance-oriented culture
Effective communicator with the presence to lead teams and represent the company with external partners
Willingness to travel regularly across assigned locations; regional travel expected up to 25%
Responsibilities
Oversee daily operations across multiple branch locations to ensure high service delivery standards
Drive top-line growth while improving job-level margins, cycle times, and conversion rates
Build and maintain relationships with key referral sources such as insurance carriers and property managers
Monitor KPIs, implement corrective actions, and manage cash conversion cycles
Lead, mentor, and develop local branch teams, fostering a culture of accountability and performance
Ensure exceptional customer satisfaction and act as a brand ambassador at local and regional industry events
Leverage technology to deliver consistent customer experiences from first call to final walkthrough
Benefits
Comprehensive health, dental, and vision coverage
401(k) with company match
Generous PTO and 9 paid holidays
Company vehicle or vehicle allowance
Ongoing leadership development and career advancement opportunities
Role with real impact on operations and client outcomes
Stable background of a 30-year-old company with growth potential and genuine advancement opportunities
Full Job Description
About the Job
Insurcomm Restoration is not just running branches-we are building a platform for multi-site operational excellence, one market at a time. This position supports our New Hampshire & Maine market, overseeing existing branch operations and driving performance across the region.
We are looking for a results-driven Regional Manager who is ready to own and grow a multi-site operation. This is not a maintenance role. It is for operators who lead from the front, hold their teams accountable, and treat branch P&L performance as a personal scorecard. You will have the backing of our corporate team while maintaining the autonomy to make the day-to-day calls that drive real results.
You will oversee daily operations across your assigned locations, develop local leadership talent, and build the customer and referral partner relationships that drive sustainable revenue. You will be expected to drive top-line growth while consistently improving job-level margins, cycle times, and conversion rates across your footprint. Key Responsibilities:
Financial Performance
Full P&L accountability across assigned locations, including budgeting, forecasting, and financial performance management
Monitor KPIs including contribution margin, gross margin, EBITDA margin, DSO/DPOs, and more; implement corrective actions as needed
Proactively manage the cash conversion cycle; drive underbilling resolution and ensure timely, accurate invoicing discipline across all open jobs
Business Development & Partnerships
Build and maintain relationships with key referral sources including insurance carriers, property managers, and commercial accounts
Execute local go-to-market strategy in coordination with regional business development resources and Corporate Marketing
Identify opportunities to grow wallet share within existing accounts and capture new referral partner relationships
Operations & Service Excellence
Oversee day-to-day operations across up to three branch locations, ensuring high standards in service delivery, safety, and compliance
Implement best practices to optimize operational efficiency, manage operating expenses, and improve job-level contribution margins
Monitor key cycle time stages-from lead receipt through job close-and drive accountability for improvement
Leverage our shared technology platform to deliver consistent customer experiences from first call to final walkthrough
Team Leadership & Culture
Lead, mentor, and develop local branch teams to foster a culture of accountability, performance, and service excellence
Embody the player-coach mentality: willing to roll up your sleeves alongside your team when needed
Promote cross-functional collaboration between field operations and corporate support functions
Identify and develop future branch leadership talent within your team
Brand & Customer Experience
Ensure exceptional customer satisfaction across all branch locations, delivering on our promise of clear communication, no surprises, and dependable outcomes
Represent Insurcomm Restoration as a brand ambassador at local and regional industry events and trade associations
Requirements Qualifications:
5-10 years of operations or field leadership experience in restoration, construction, disaster recovery, or related property services (e.g., HVAC, waterproofing, remediation)
Demonstrated success managing branch or site-level P&L with a track record of margin improvement and revenue growth
Ability to balance hands-on field execution with structured management discipline across multiple locations
Strong financial acumen with experience managing budgets, forecasts, and job-level profitability
Proven ability to develop frontline teams, drive accountability, and build a performance-oriented culture
Effective communicator with the presence to lead teams and represent the company with external partners
Willingness to travel regularly across assigned locations; regional travel expected up to 25%
You'll Thrive Here If You Are...
An operator who leads from the front and holds yourself to the same standards you set for your team
Energized by multi-site complexity and motivated by clear, measurable results
Attracted to compensation structures that reward performance and results
Entrepreneurial with a drive for continuous improvement and growth within your region
Mission-driven, competitive, and ready to grow into a broader regional leadership role
Connected-you bring established local and regional industry relationships or the drive to build them fast
Benefits What We Offer
Compensation & Benefits
Competitive base salary with performance incentives tied to branch P&L results
Comprehensive health, dental, and vision coverage
401(k) with company match
Generous PTO and 9 paid holidays
Company vehicle or vehicle allowance
Ongoing leadership development and career advancement within the Fortify platform
Culture & Opportunity
A role with real impact-you own the outcomes for the people, operations, and clients in your market
The stability of a 30-year-old company with the energy of a growing national brand
A clear development path toward Regional Director for the right candidate
PE-backed growth with genuine advancement opportunity as we expand
A team that values plain talk, hard work, and doing right by our customers
