The Regional Manager (RM) is accountable for the overall performance of multiple-store locations and businesses (Retail, Rental, Custom and Tailoring) and is expected to build high-performing store teams in partnership with the Store Managers. This position requires a strong ability to plan strategically while achieving optimal results and creating a culture of inclusion with a focus on creating a Legendary customer experience. This position reports directly to the Zone Vice President and must reside in Northern Virginia or the Greater DC Area, close to a major airport.

To be successful in this role individual needs to excel in the following categories.

- Leadership

- Performance

- Workplace

- Operational Excellence

- Customer Experience.

Leadership:
• Sets clear expectations for store leadership and holds teams accountable to drive results.
• Models company values and leads by example as an active coach.
• Communicates priorities and business-driving information effectively to ensure store leadership is aligned and equipped to maximize opportunities.
• Demonstrates consistent communication with regional team to ensure alignment between the stores and company expectations.
• Provides strategic oversight and guides teams to identify, recommend and implement changes to improve productivity.
• Partners, influences, and builds confidence with internal and external stakeholders.
• Aspires to advance and invests in personal growth.

Performance
• Achieves regional business plans, including sales, profitability, and other financial measurements.
• Analyzes key metrics to ensure established goals are met and trains store managers to use store reporting to evaluate business performance.
• Develops and implements regional strategy to maximize sales and drive consistent performance results across all stores in the region.
• Evaluates store schedules to ensure proper planning to execute initiatives, store tasks and maintain proper store coverage to provide a legendary customer service experience.
• Presents opportunities with fact-based information along with recommendations for solutions or support needed.
• Manages store and regional budgets effectively.
• Understands the demographics of the market to provide insights on real estate and traffic trends.
• Conducts competitive market visits or research to create fact-based analysis.
• Leads store teams to manage local marketing events and business outreach opportunities.
• Identifies underperforming stores and develops a business plan to address effectively.

Operational Excellence
• Conducts effective and efficient store visits to ensure stores are customer-ready, meeting operational expectations and creating an inclusive work environment.
• Prioritizes work schedule and store visits based on store performance.
• Ensures store managers are efficient at using all tools to sustain operationally sound stores.
• Stays informed on corporate communication, directives, initiatives, and policies/procedures.
• Implements in-store programs and best practices to increase efficiencies in sales, service, and operations.

Workplace
• Creates an engaged and inclusive environment where opinions and contributions are recognized and valued.
• Makes employment decisions and/or recommendations to sustain high performing and diverse store teams.
• Supports a culture of learning and development, ensuring training tools are leveraged to on-board new employees and develop high potential talent.
• Creates a steady pipeline of internal and external talent at all levels through recruitment and succession planning.

Customer Experience
• Ensures stores are trained on the company service model and are creating a legendary customer experience.
• Leads store teams to exceed customer expectations in all interactions and achieve a high Net Promoter Score (NPS).
• Leverages customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Evaluates stores to confirm stores are visually set to brand standards and executing marketing initiatives per company direction.

Qualifications
• Bachelor's Degree preferred or equivalent experience.
• Minimum 5 years of experience successfully leading, managing, and developing retail teams or equivalent experience.
• Must have strong decision-making and problem-solving skills.
• Strong quantitative and analytical skills with a deep understanding of site analytics, sales and financial data.
• Creative, and business savvy individual who demonstrates good judgement.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational, leadership skills with the ability to multi-task in a fast-paced and dynamic environment.
• Excellent written and verbal communication skills, with the ability to actively listen and effectively communicate with all levels, both internal and external.
• Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at different levels.
• Skilled at prioritizing duties, working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignments
• Proven ability to develop staff members into high performing individuals and team members by providing training and development
• Experience building organizations with strong teams and truly committed staff - evidenced by employee retention and engagement.
• Proficient in technology systems, applications, Microsoft Office and video conferencing.
• Travel is required.