About the JobThis role serves as an operational leader within the territory and acts as the primary liaison between the offices and the support departments. You will have the ability to work on-site and also work remotely to support your offices. Some travel will be required.
This position comes with growth opportunities, consistent support from leadership and peers, and a team-focused environment where leaders are set up for success from day one. All of our staff members are provided training to make the transition to your new professional home. We offer all this and a compensation package of $80,000 to $90,000 per year that includes health insurance plans, a competitive bonus structure, PTO, and 401(k).
Responsibilities: - Model outstanding patient service, written, verbal, and other communication skills.
- Identify team member strengths and areas of opportunity as it relates to patient skills.
- Train, coach, and mentor team members to optimal patient service levels.
- Onboard all team members to seamlessly integrate into the dynamic practice environment while continuing to meet the patient and business needs.
- Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
- Partner with the human resources department for coaching and guidance regarding personnel management, including performance reviews, performance improvement plans, and performance warnings.
- Attend meetings, training courses, and other learning and development opportunities as made available and/or required.
- Partner with the dentist and regional operations leadership to make operational decisions that benefit the dental practice.
- Understand, analyze, and action plan key performance metrics to successfully lead and grow the business.
- Hold team accountable to regular and timely required workplace diversity, HIPAA, and OSHA training requirements.
- Review operating performance results and take immediate steps to implement course corrective activity as needed.
Qualifications: - 2+ years of prior dental office management experience is required.
- Must have previous multi-office management experience.
- Must have strong P&L knowledge.
- High School diploma or GED required, 4-year bachelor's preferred, or equivalent of management experience in the dental field.
- Sales and Customer Service experience is a plus.
- Ability and willingness to multi-task, delegate, and hold others accountable.
- Computer literacy and typing proficiency (preferred proficiency in the operation of Dentrix and Dexis software).
- Knowledge of dental insurance and billing.
- Must be available to work some Saturdays.
- Ability to travel as needed.
